We can help you with your insurance complaint against companies, agents, and adjusters. Learn more about the complaints process and common complaints. We guide you through the steps of filing a complaint.

In the same row as your Complaint ID, click on "Comments/Documents." (If your documents are larger than 25 MB, email them to [email protected].)

You can learn more about these by visiting Texas Department of Insurance Discount Health Care Programs Resource page online—including how to register for a discount program and to spot a scam attempt. If you feel you've been scammed, file a complaint right away with the Texas Department of Insurance and the Consumer Protection Division.

Submit documentation for complaints to: Mail: Texas Department of Insurance, PO Box 149091, Austin TX 78714-9091 · Fax: 512-475-1771 · Email: ConsumerProtection[at]tdi[dot]state[dot]tx[dot]us ·

For instance, we probably won’t be able to help you if you’re in an accident and the other driver’s insurance company won’t accept liability. Use our online complaint system. You can upload supporting documents. Limit uploads to 24 pages. You must sign a consent form allowing us to share the information. If you don’t sign the consent form, we might not be able to help you. Some of the information you give us can be given to anyone who asks for it under the Texas Public Information Act.

November 22, 2024 - TDI has tools for consumers who question suspicious practices, complain about bills, or ask for independent reviews of claim denials. Consumers who have complaints against insurance companies, health maintenance organizations (HMOs), insurance agents, and adjusters can request help from The Texas Department of Insurance (TDI).

July 15, 2025 - Here are the two types of complaints you can file to help you resolve your claim. The first, and most common, way to file a complaint with an insurance company is to submit a complaint with the Texas Department of Insurance (TDI). The TDI was created to help protect consumers from dishonest ...

TDI also regulates Employees Retirement System of Texas (ERS) and Teacher Retirement System of Texas (TRS) matters related to certain out-of-network claims through the IDR program. If the patient’s ID card says "TDI" or "DOI" on the front, or if the matter is about IDR, complain to TDI. For complaints about other types of health plans that TDI doesn’t regulate, contact the appropriate agency for help.

Online Complaint Portal: www.tdi.texas.gov/consumer/complfrm.html ... Type of policy (accident, annuity, automobile, bond, commercial, disability, flood, federal, health, HMO, homeowner, liability, life, Medicare supplement, PPO, title, warranty contract, windstorm, workers’ compensation) ...

Did your insurance company under indemnify your claim or refuse to let you go through the appraisal process? We need YOU to contact the Texas Department of Insurance! Click HERE to access TDI's complaint portal.We estimate this process might take between 5-10 minutes.

We guide you through the steps of filing a complaint through our Complaint Portal. TDI will contact the company and ask for a response to your complaint. Auto and home insurance companies have 25 days to respond to us.

We can help with complaints against the insurance companies, agents, and adjusters we regulate. We can't help with complaints about service providers, including body shops, mortgage companies, doctors, and contractors. If you have a complaint against a service provider, send it to the licensing or enforcement agency that regulates the provider. ... Make a company pay a claim unless not paying violates a law or the terms of ...

September 11, 2025 - If you prefer to submit your complaint by mail or fax: Download and print the complaint form from the TDI website · Complete the form with detailed information about your complaint · Gather supporting documents, such as policy information ...

Complaint indexes and policy counts for insurance companies This data set includes counts for confirmed complaints and policies in force by company name and line of coverage.

November 8, 2023 - file a complaint against the Texas licensed insurance producer. Once TDI has the information it needs from the consumer to process the complaint, TDI sends a consumer complaint letter to the licensed individual or entity - to the insurance agent, insurance brokerage, insurance company or insurance ...

September 4, 2025 - In addition to consulting with the insurance claim lawyers at Millin & Millin, you also have the option of filing a complaint with the Texas government agency responsible for protecting consumers against bad faith insurance settlements. The Texas Department of Insurance (TDI) regulates and investigates the handling of insurance claims in the state of Texas.

The Texas Department of Insurance (TDI) regulates the state’s insurance industry and oversees the administration of the Texas workers’ compensation system. This data set includes counts for confirmed complaints and policies in force by company name and line of coverage.

► The Texas Department of Insurance (TDI) handles complaints against people and organizations licensed by TDI, such as companies, agents, and adjusters. To learn more, go to the TDI webpage, How to get help with an insurance issue or file a complaint.&nbsp ► This dataset includes a row for each person and organization named in a complaint.

(a) The Texas Department of Insurance (TDI) will provide to the public through its toll-free telephone number the information specified by the Insurance Code § 521.052, including information collected or maintained by TDI relating to the number and disposition of complaints received against an insurer that are justified, verified as accurate, and documented as valid, expressed as a percentage of the total number of insurance policies written by the insurer and in force on December 31 of the preceding year.

Use the HelpInsure website to view ... and auto insurance policies sold in your area. You can view rates, coverage types, and company information. Use the Texas Health Plan Compare website to find and compare health plans. View monthly costs, deductibles, max amount for covered services, and more. Use the Texas Healthcare Costs website to find information on more than 200 of the most common ...