Choose the type of insurance you’re having a problem with to learn more about your options: Health, including treatment for mental health and substance use disorders ... Log into your Consumer Complaint Portal account.

Scroll down to the Complaint Submission History table. In the same row as your Complaint ID, click on "Comments/Documents." (If your documents are larger than 25 MB, email them to [email protected].)

Submit documentation for complaints to: Mail: Texas Department of Insurance, PO Box 149091, Austin TX 78714-9091 · Fax: 512-475-1771 · Email: ConsumerProtection[at]tdi[dot]state[dot]tx[dot]us ·

Online Complaint Portal: www.tdi.texas.gov/consumer/complfrm.html ... Type of policy (accident, annuity, automobile, bond, commercial, disability, flood, federal, health, HMO, homeowner, liability, life, Medicare supplement, PPO, title, warranty contract, windstorm, workers’ compensation) ... If you need more space, please attach additional pages. Note: A copy of this complaint will be sent to the insurance companies or agents involved.

Companies have 15 days to respond to us and can ask for a 10-day extension. When a company responds, we’ll look at their response and tell you what it means for your complaint. If you’re still not happy with the outcome of your claim and you want to sue your insurance company, use these resources to find legal help.

Use our online complaint system. You can upload supporting documents. Limit uploads to 24 pages. You must sign a consent form allowing us to share the information. If you don’t sign the consent form, we might not be able to help you. Some of the information you give us can be given to anyone who asks for it under the Texas Public Information Act. We will not give out confidential information. Medical records, financial information, and email ...

Contact Us at TDI Page

We can help with issues involving insurance companies and health plans and people we regulate. We don’t regulate most health plans. You may need to complain to a different agency. To find out if we’re the right agency to complain to, look at your health plan ID card.

November 22, 2024 - Be willing to provide proof by email, fax, or regular mail. Ask the company for an answer in writing. Never send your originals. Copies of documents that serve as proof include: ... Sometimes insurance companies have money problems. Discover how that affects you and what do to do to get your claims paid. ... This article explains the federal Health Insurance Portability and Accountability Act and similar Texas laws.

Code 1.603 - Complaint Information Available through the Texas Department of Insurances Toll-Free Telephone Number. State Regulations; Compare. Learn more ... How do I file a complaint? Submit online here; Fax to (512) 490-1007; Email to [email protected]; Mail to the following ...

Any letters from the insurance company related to your claim ... Please select how you'd like to send TDI your documentation (via mail or uploading). If you are mailing your information, please make copies of your documents. You do not need to select the "I approve" button next to "TDI may release my email address in response to a public information request." However, you must select the "I approve" button next to "To file this complaint, we need your approval to share your complaint information."

November 18, 2024 - Texas Department of Insurance Consumer Protection (111-1A) 333 Guadalupe St. Austin, TX 78701 · By Fax: (512) 490-1007 By Email: [email protected] · Filing a complaint with the Texas Department of Insurance can help you resolve disputes and recover unpaid claims or refunds.

You can learn more about these by visiting Texas Department of Insurance Discount Health Care Programs Resource page online—including how to register for a discount program and to spot a scam attempt. If you feel you've been scammed, file a complaint right away with the Texas Department of Insurance and the Consumer Protection Division.

We guide you through the steps of filing a complaint through our Complaint Portal. TDI will contact the company and ask for a response to your complaint. Auto and home insurance companies have 25 days to respond to us.

To help resolve your complaint, we need to share your information with the company or person your complaint is about. You must sign a consent form allowing us to share the information. If you don’t sign the consent form, we might not be able to help you. Some of the information you give us can be given to anyone who asks for it under the Texas Public Information Act. We will not give out confidential information. Medical records, financial information, and email addresses are confidential by law and will not be released.

We can help you resolve complaints about property, title, health, and workers' compensation insurance.

July 15, 2025 - To file a complaint against an insurance company in Texas, visit their website and fill out their form. TDI also gives you the option of printing out their complaint form, filling it out, and mailing it to them yourself at:

Visit For providers: Filing a complaint for health plans that TDI doesn’t regulate. To find out more about mental health parity, visit How to get help with a mental health issue. Copy of the front of the patient’s health plan ID card.

September 4, 2025 - Gather Your Information: Collect all relevant documents, such as your insurance policy, claim number, correspondence with your insurer, and any evidence that supports your claim. File Your Complaint: Submit your complaint to the TDI online or by mail. Be sure to provide clear and concise details about the issue, including dates, names, and any specific violations of Texas insurance laws.

September 4, 2025 - In addition to consulting with the insurance claim lawyers at Millin & Millin, you also have the option of filing a complaint with the Texas government agency responsible for protecting consumers against bad faith insurance settlements. The Texas Department of Insurance (TDI) regulates and investigates the handling of insurance claims in the state of Texas.