Hi all, thanks for taking the time to read my post. I placed an order at The Company Store today after reading some reddit posts complimenting them. I was excited about the order and ended up doing a bit more research about the down comforter.

I found other down comforters for around $200, but thought survey these are not of the same quality. I did a few more searches for sateen down comforters, and so.ehoe stumbled across some reddit reviews saying that The Company Store sucks now.

I ended up on trusted pilot, and the reviews are horrible. Now I am very nervous that I made the wrong choice. Should I try to cancel the order, or still give it a shot. It sounds like I have 30 days to send it back of it is not the quality I expected?

This is my first King bed and my first really nice set of bedding. I really want to get it right, especially for this amount of money. If the company store is not to be trusted, where can I find this similar down comforter. I really like the sateen and the patterned design reminds me of a wonderful comforter I came across in a hotel once. Thank you!

Here is the link to the comforter with the specific design.

My wife and I decided to stop using cheap bedding and finally buy something nice. We previously used IKEA or amazon bedding. After seeing all of the great reviews here about the company store we decided to go for it. $500+ later we have our new bedding and were very happy with it.

Until...

The issues with our duvet cover. The buttonholes are ripping, the buttons are coming off, and the corner ties (love this feature) are ripping off. We've had this for less than 5 months. Before this, we had a cheap amazon duvet that lasted 3 years without any issues, same button at the bottom design.

If you search this subreddit you will see tons of glowing reviews. They also have a reputation for great customer service. We figured that we must have gotten a lemon, and assumed we were in good hands with The Company Store. Keep in mind these cost $169.

What they offered...

To my disappointment, they only offered a 20% off coupon if I order a new one. My next move was to call customer service (we previously spoke via email). They stated they "can't just send one out for free". Now they are offering to sell me one for $50.

How do you feel about this offer? Is this fair or should I push for a replacement?

To me a $169 dollar quality duvet should not be falling apart in less than 6 months. I'm really open to hearing your thoughts about this and how you personally would handle it.

Thanks, everyone.