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So i’m working as IT support and in this new company i’ve never had experience to troubleshoot Mac, fuck, i’ve never seen in my country that someone using Mac.
So, its not that hard to be Mac administrator but here is a problem that i saw first time today. I had to wipe one laptop and to install a new MacOS and for some reason even after wiping and cleaning HD they are still asking me to put Apple ID which is weird because i don’t have it ( guy left company ) and even after erasing Mac it’s still asking me to put apple ID.
My HR department sent him e-mail but i doubt he will tell us his password so my question is what should i do next ? If i try to reinstall MacOS from USB stick, will i still have same problem ?
I just got a used early 2015 11” MacBook Air from a friend. I erased it and reinstalled Mac OS X Yosemite, the OS it was on when it came out. I set it up and signed in with my Apple ID. Everything was fine. I went to upgrade to it to macOS Monterey, since it’s the latest version that runs on this MacBook. It didn’t show up in Software Update, so I used the web link on Apple’s website to open it in the App Store. I clicked ‘Get’, and it asked for me Apple ID password (which I’d already signed in with right before when I set it up). It kept saying wrong password, even though I knew I was using the right one. I reset my password, entered on my phone and even Apple.com. I even signed out of my Apple ID on the Mac, and signed in with the new password. It worked fine. But when I went to do the upgrade to Monterey and I put it in, it kept saying wrong password. And anything else on the system that required my Apple ID password also said it was wrong, even though I literally just signed in with it minutes earlier.
As long as this doesn’t work, I’m unable to upgrade to Monterey, and Yosemite is extremely out of date. Why won’t it accept my correct password when I try to upgrade? Or are there other methods to upgrade to Monterey?
This happens due to you having iCloud Keychain enabled. The Keychain is end-to-end encrypted so that Apple cannot decrypt the contents of your keychain on their servers.
When you add a new computer to your iCloud account, it tries to download the keychain to that computer. The contents cannot however be accessed with just the iCloud password - you will need to give the passphrase for the old device. Even though that device is really not around anymore, it was used to protect the Keychain originally, so its passphrase can help you unlock it now.
Note: The Keychain is not somehow "permanently" linked to your old computer. Now that you have started using your new computer, you do not need the old computer's passphrase anymore. If you choose to add new devices later, you will be asked to enter the passphrase of your new computer instead.
Could it be that you forgot to sign out of iCloud on the 2019 MacBook Pro from your former job?
When setting up a new device, if iCloud Keychain is active, you will be asked to type the login password or passcode of another device that you are signed in to with your Apple ID, see Approve a device to use iCloud Keychain for details.
If you forgot to sign out of iCloud on one of your devices and have given the device away, it could happen that Apple asks you to type the password of that device. In this case, you will have to manually remove the device, as explained in this support article: https://support.apple.com/en-us/HT205064. For example, using the Apple ID website:
Sign in to your Apple ID account page (https://appleid.apple.com), then scroll to Devices.
Click the device to see its details, then click "Remove from account."
Review the message that appears.
Click again to confirm that you want to remove the device.
For more information on how Apple designs security, see the Apple Platform Security website.