Packed with care, we check the destination weather for each package to make sure they arrive safely with whatever it takes. We may hold off on the order if there are extreme cold weather conditions.

Complimentary heat packs and insulations are included to protect your plants from cold damage if shipped in a box, if weather requires. Some stresses are always expected when ship a plant, but with good light and proper watering, they will bounce back very soon.

For all the plants bought from our store or through the workshop, they come with lifetime support. Which means at any point if you have questions about your plant or just not sure if your plant is doing something good or bad, we will be able to help you identify the problem, answer your question, and potentially save the plant. Please feel free to reach us at Instagram @jomostudio or email us at [email protected]. The life time support ends if the plant is not alive anymore, and the support does not include replacement of dead plants.

City of Toronto Core orders will be delivered within 2-4 days excluding the purchase date.

Oakville, Mississauga, Brampton, Vaughan, Richmond Hill, Markham, and Scarborough orders will be delivered within 7 days excluding the purchase date.

For all other places, orders will be shipped out every Monday if placed by Saturday midnight to avoid potential delays over the weekend. Arrival date varies depends on the location.

*Delivery timelines subject to change during holidays.