DHL offer a service called Global Mail, which is in effect is DHL selling the Deutsche Post service (Deutsche post own DHL and is the national Mail service in Germany). We used to use Global Mail as Deutsche post had better rates than Royal Mail and what happens is a DHL driver will collect the items in one big sack, this is flown to Frankfurt and then handed over to Deutsche Post to deliver via the national Mail services. If this is going to the US, you'll likely find USPS (the national postal service) delivers the item. This service is not tracked as it's the same as throwing a letter/packet into a list box. I would ask the retailer, did they use DHL Express (which definitely has a tracking number / airway bill). DHL Parcel, which also has a tracking number (but varies in length as they bought UKMail and there's still an overhang there) or was it sent via DHL Global Mail (there won't be a tracking number). Hope this helps. More on reddit.com

Thank you for posting to r/DHL ! Please remember: For your privacy, refrain from posting tracking numbers publicly. If needed, provide them directly to verified DHL employees who request them at your own risk. Check our FAQ to see if your question has already been answered. Ensure your post adheres to the subreddit's rules . We appreciate your contribution to the community and are here to help with any DHL-related discussions and queries! I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns. More on reddit.com

Good question. My Model O arrived in the destination country NINE DAYS AGO, and I still don't know anything about it. I don't know if I have to pay customs, I don't know when it arrives or where is it at all. I'm getting very very frustrated with this and thinking about a refund More on reddit.com

DHL has multiple different tracking systems: DHL Express tracking: http://www.dhl.com/ (e.g. 10-digit DHL Express numbers, or 20-digit Europaket numbers). DHL Paket tracking: https://www.dhl.de/en.html (e.g. 12-digit DHL tracking numbers, or tracking numbers beginning with JJD) DHL Global Mail tracking: https://webtrack.dhlglobalmail.com/ (e.g. 20-digit numbers starting with GM). DHL eCommerce Asia tracking: https://dhlecommerce.asia/track/ The 12-digit and 20-digit non-GM tracking numbers will usually work on your local postal tracking site as well, at least when the package arrives in your country. More on reddit.com