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Is assembly required for Tresanti desks?
Yes, assembly is required for our desks. But the process is straightforward with all tools and hardware included. Our step-by-step instructions make the process easy. If needed, our customer service team can provide guidance.
How difficult is assembly for Tresanti desks?
Our desks are designed for simple assembly. All hardware and tools are included along with step-by-step instructions. Assembly takes 1-2 hours and can be managed by 1 person. If you need assistance, our customer service team is ready to help.
What size desktops are available for Tresanti desks?
We offer a range of desktop sizes, from compact 47″ up to spacious 83″ models. Desktop depths are available in standard 24″ and 30″ options. You can choose the ideal workspace size for your needs.
Edit: Fixed! See replies. Please send awards, bitcoins, or thank you gift of your choosing!
I purchased the Tresanti motorized sit/stand desk from Costco 4 months ago, and I think I found out why it was such a great deal compared to other desks.
This morning, it wouldn't move up from lowest position. It says "top" after about a half second movement, maybe 1/4". There is a new sound on the left side that sounds like a loose clunking. I would guess there is a mechanical sensor that is supposed to stop the desk at the top of movement, and perhaps that is loose and triggering too soon.
Anyway, that's just a guess, and I'll probably take it apart to try and fix. Since the desk is no longer in stock, Costco will take a return disassembled via UPS and assembled if I take it to the store. Other sit/stand desks are several hundred more than this, so trying to fix seems worthwhile.
Has anyone experienced this?
Edit: This post has helped so many more people than I could have imagined. There is only one greater feeling than to have put something out on the internet where random strangers can find it when searching for a solution to their problem. It is to receive bitcoin at this address: bc1qdelk4lm9huaenxztl66s47psm4shk5clfzq6fu
I was able to fix. One of those three appears to be a sensor that stops motor at top/bottom. It’s the ~1/8” jack looks like headphones. Unplug that one only, move desk up a bit, then plug back in.
FWIW Tresanti sent me a motor replacement before even talking to me about the issue, then I found out how to fix it while it was in the mail. Free extra parts?
My guess is the desk moved past the sensor and sensor is tripped while moving it back up.
This just fixed my desk 4yrs on still saving the day!
My standing desk charger died about 5 months ago. I reached out to Twinstar for a replacement charger (see original post here) and it was shipped out today! I honestly forgot that I even reached out to them.