I have been trying to open a new account with Truist and was blocked because I didn't properly answer the security questions to confirm my ID, not big deal right?
I called their customer service number (1 (844) 487-8478) and confirm my account details. The lady on the phone tells me that she needs to transfer me to the deposit monitoring department (800-448-5493) so I say yes.
When I was transferred, the lady on the phone unlocked my account after I submitted my ID. She did not ask me for my full SSN. She said I was good to continue setting up my account and ordering my debit card.
After I hung up the phone, I see that my Truist account is not unlocked. I then call back the (800-448-5493) number and it is a different lady. She asks me to provide her with my FULL SSN, full name, date of birth, and address to confirm this is my account. How come I can't just provide her with the last 4 digits and my truist account number?
Anyways, seems kinda fishy to me. Plus, when I google that number, it comes up as a scam. Does this sound legitmate to anybody? I am new to truist and this is just making me feel quite badly about it.
I just made a Truist account for the recent promo, but I can’t log in. I tried going through the chat robot, but she needs my account number, Wich I haven’t received. All I’ve got is some confirmation number and that one didn’t work. How do I get in touch with a real person