I've had several issues with truist been basically called a liar when my account was being hacked then they refused to replace what was stolen from my account the same type of response a girl from another country I'm not a math expert but I can add and subtract but ya know I've only got a year of college im still in the you can't add stage but what do you do. Answer from ConversationDue9841 on reddit.com
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Reddit
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r/TruistBank on Reddit: Customer service email?
March 21, 2025 -
I am having a hard time understanding how they mathed to get my current credit card balance. I called customer service and a girl with a heavy accent who didn’t seem to understand me just read off my transactions and said she got a total x, which is different than what I totaled.
I called today to ask what the starting and ending date is of my billing cycle, and when I totaled that I got a different total, z. I always pay my balance in full every month, so I don’t usually track this, but my bill is about 45 dollars higher than it should be. I’ve gone through and got the total 4-5 times, so I’m almost positive my math checks out. I’m also a college graduate and I’ve never had an issue with my balance before if that means anything to you LOL.
Anyway. Is there an email address for customer service where I can request a review or break down of my bill in detail?
Top answer 1 of 4
4
I don't believe there is, but I'm not 100% on that. If you can't go to a branch, go to truist.com, and request a call back appointment with the closest branch. A banker should call you at the requested time. At least you will get to talk to someone in the states.
2 of 4
3
Can you pull your statements from online? They should show you cycle and billing dates along when all the transactions during that period.
Elliott Report
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Truist Customer Service Contact Support Via Phone Email Exec Contacts - Elliott Report
October 19, 2025 - Call Truist customer service at (800) 226-5228., or log into your online banking account and follow the prompts for transaction disputes.
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Truist Bank (formerly BB&T Bank) Customer Service Phone, Email, Address, Contacts | ComplaintsBoard
Contact Truist Bank (formerly BB&T Bank) directly at +1 (800) 226-5228 or [email protected]. Get customer support, file a complaint, and resolve your issue fast.
Lusha
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Truist - Email Address & Phone Number - Lusha
August 25, 2025 - Reach decision-makers at Truist. Find their phone numbers & email addresses. It’s free. - Lusha
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How to Contact Truist Bank Customer Service | Pine AI
November 1, 2025 - Truist doesn't offer a general public email for support.
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How to File a Complaint Against Truist Bank
November 24, 2023 - Contact the company directly. You can contact Truist’s customer service department by calling 1-866-907-0507.
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Truist Financial Customer Service Phone Number (800) 226-5228, Email, Help Center
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Fairshake
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How to Contact Truist Customer Service - Consumer Info Network
April 4, 2022 - Customer service can be reached at 844-4TRUIST (844-487-8478). If you call from outside the U.S. use this number instead: +1-910-914-8250. If you are having a problem with online banking or mobile banking, they have a separate number: 888-228-6654. If you have health insurance, property insurance, or life insurance through Truist, you can contact them over the phone or directly email them.
Reddit
reddit.com › r/truistbank › customer service
r/TruistBank on Reddit: Customer service
October 2, 2023 -
Is it too much to ask for a competent, English speaking person to be on the customer service line who doesn't sound like they're in a crowded restaurant?!
Top answer 1 of 5
14
Due to the layoffs and Bill Rogers terrible leadership, the jobs have been outsourced to the Philippines.
2 of 5
8
Yeah. I had trouble activating my credit card during the recent Truis CC fiasco. Eventually I got through to a rep who was obviously overseas/not a native english speaker. Honestly, I'm fine with that as long as communication is not an issue. This poor woman they had on the phone was struggling to explain to me why my card couldn't be activated. I could tell she was using a script written about the issue but she was not translating it to english correctly (or maybe her script was bad). I asked if there was someone else I could speak to and she refused and eventually placed me on hold. Then she hung up on me.
Get Me Human
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Truist Bank Customer Service & Helpline Tips
October 9, 2025 - If users do not get help from another channel of Truist Bank Customer service, then users can use the Truist Bank email support channel to raise their concerns at [email protected].