Factsheet
Eddy Cue (Senior VP of Internet Software & Services)
Zack Van Amburg (Head of Worldwide Video Programming)
Jamie Erlicht (Head of Worldwide Video Programming)
Matt Cherniss (Head of Domestic Creative Development)
Morgan Wandell (Head of International Creative Development)
Molly Thompson (Head of Documentaries and Unscripted)
Tara Sorensen (Head of Kids Programming)
Eddy Cue (Senior VP of Internet Software & Services)
Zack Van Amburg (Head of Worldwide Video Programming)
Jamie Erlicht (Head of Worldwide Video Programming)
Matt Cherniss (Head of Domestic Creative Development)
Morgan Wandell (Head of International Creative Development)
Molly Thompson (Head of Documentaries and Unscripted)
Tara Sorensen (Head of Kids Programming)
Videos
Cancelling Apple TV subscription
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Hi
When cancelling my Apple TV subscription, the steps are as follows
Enter account email and password
Enter 6 digit code sent to email
Enter security code associated with the credit card on my account
What is the security code?? I don't remember entering one, I would usually store it in my vault with my other passwords.
If I can't find it any other way, how do I reset in order to access the account? I just need to cancel the subscription, not delete the account.
I am not accustomed to the Apple ecosystem, if it isn't clear.
Thx
UPDATE: Solved. It turned out the issue was only there when trying to access my account on my Android device. When doing the same on PC, I wasn't even prompted to authenticate my credit card. Probably some random process bug because Apple doesn't prioritize Android interface?
I've been trying to cancel my subscription for almost an hour now and it's driving me mental. I've obviously found the 'manage subscription' - 'cancel', but when I have to confirm the cancellation it comes up with this nonsense incomplete message saying 'you must update your account in order to continue. Update your account by signing in on a device running IOS 12 or' .... there is no option to update my account. Why would I have to update my account anyways, it's only 2 months old!? What is this nonsense, I just want to cancel. Has anybody experienced the same problem or knows a way around this? Any help appreciated