uninstall dell supportassist

SupportAssist: Won't Run, Can't Uninstall or Reinstall It

dell.com › community › en › conversations › supportassist-for-pcs › supportassist-wont-run-cant-uninstall-or-reinstall-it › 647fa2d3f4ccf8a8de87c271

'And then a miracle occurred . . . .' Well, not exactly. SupportAssist still doesn't work, so I've decided to wait for the next release and hope that will fix the reinstall problem. But that was only the tip of the iceberg of my Windows woes. So many other things had gone flakey (my backup program, Acronis Cyber Protect Home and Office, wasn't working properly; if I right-clicked on a drive in File Explorer, File Explorer closed; Windows detected two brand new SanDisk flash drives I recently purchased, but wouldn't display them in File Explorer; Windows said there were no restore points saved), I was all set to do a factory reset of Windows. I tried to download the Dell OS Recovery tool on my Dell laptop, and nothing appeared to be happening (via WiFi; the laptop doesn't have a port for a network cable (grrrr!)), so I downloaded it to an older Toshiba that does have a network port.To cut this long story short, I installed the recovery tool and system image to the one flash drive I have that Windows would recognize on the Dell laptop, and ran it. I followed the recommended sequence of tasks, and it offered me a restore point that Windows claimed didn't exist. I took it, and most of the flakiness (except for SupportAssist not running properly) seems to be gone, without my having to do a complete reset. Scannow found and fixed a few issues that it failed to find previously. File Explorer even recognizes the SanDisk flash drives now!I'm using Dell Update to check for system updates.All hail the OS Recovery Tool! And thanks for your copious suggestions. They were very helpful.TerryP.S.I'm marking this 'Accept as Solution' because there are so many valuable points made, but it's really only a partial solution since the original problem with SupportAssist remains. Dell still needs to do better. Answer from Terry Morse on dell.com

reddit.com › r/dell › dell support assist won't uninstall no matter what i do

r/Dell on Reddit: Dell Support Assist won't uninstall no matter what I do

May 14, 2023 -

I've tried literally everything, watched every video, followed all instructions, but I can't uninstall Dell Support Assist. I get a message saying "the feature you are trying to use is on a network resource that is unavailable" and windows install gives me a bunch of issues. Can anyone please help me with this? It is extremely frustrating and I really need Dell Support Assist properly installed on my computer.

Top answer

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Download the same package from Dell web portal. Then reinstall and try uninstall again. Second option is to extract the exe package to folder. Now you have the missing msi file and you can use browse button to show the new location of lost msi file.

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Install the latest version of DSA over the existing one and then try to uninstall it. This works most of the time.

Dell

dell.com › support › manuals › en-us › dell-suppaasst-v1.1-for-msscom › dscomug-v3 › uninstalling-dell-supportassist

Uninstalling Dell SupportAssist

Select Dell SupportAssist, and then click Uninstall.

Discussions

SupportAssist: Won't Run, Can't Uninstall or Reinstall It

I've been trying for the last several days to run Dell SupportAssist (version 3.13.2.14) on my Vostro 15-7500 laptop. All I ever get is the message, "This is taking longer than expected. We recomme... More on dell.com

dell.com

11

1

March 7, 2023

Should I Uninstall Dell Support Assist?

I recently noticed that I have a "Dell Support Assist" app installed on my machine. My machine was originally a Dell XPS 8700 then I moved the parts to a new case with a new PSU and upgraded the graphics card. Since technically my computer is no longer a Dell, should I uninstall the program... More on forums.tomsguide.com

forums.tomsguide.com

6

0

January 12, 2016

How to uninstall dell support assist with powershell? - Stack Overflow

This is what I came up with.. Uninstalls "Dell SupportAssist" and "Dell SupportAssist OS Recovery Plugin for Dell Update" Hope this helps someone else too.. More on stackoverflow.com

stackoverflow.com

Remove Dell Support Assistant

Hi All, New to Bigfix, please help me with a script to remove Dell Support Assistant on Windows systems Regards, TS More on forum.bigfix.com

forum.bigfix.com

0

May 9, 2019

Videos

dell.com

Tutorial on SupportAssist for Home PCs | Dell US

03:49

YouTube

Dell SupportAssist Clean Reinstall (Official Dell Tech Support) ...

March 17, 2023

10:28

YouTube

Dell Support assist installation issue || Can't uninstall ||How ...

August 17, 2022

01:31

YouTube

How to Turn off Dell SupportAssist Notification - YouTube

June 12, 2020

View all

NinjaOne

ninjaone.com › home › script hub › how to remove dell supportassist with powershell

How to Remove Dell SupportAssist with PowerShell | NinjaOne

October 20, 2025 - This PowerShell script addresses that need by detecting Dell SupportAssist and uninstalling it using system registry references and appropriate uninstallation methods.

Dell

dell.com › dell community › software › supportassist for pcs › supportassist for pcs

SupportAssist: Won't Run, Can't Uninstall or Reinstall It | DELL Technologies

Top answer

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'And then a miracle occurred . . . .' Well, not exactly. SupportAssist still doesn't work, so I've decided to wait for the next release and hope that will fix the reinstall problem. But that was only the tip of the iceberg of my Windows woes. So many other things had gone flakey (my backup program, Acronis Cyber Protect Home and Office, wasn't working properly; if I right-clicked on a drive in File Explorer, File Explorer closed; Windows detected two brand new SanDisk flash drives I recently purchased, but wouldn't display them in File Explorer; Windows said there were no restore points saved), I was all set to do a factory reset of Windows. I tried to download the Dell OS Recovery tool on my Dell laptop, and nothing appeared to be happening (via WiFi; the laptop doesn't have a port for a network cable (grrrr!)), so I downloaded it to an older Toshiba that does have a network port.To cut this long story short, I installed the recovery tool and system image to the one flash drive I have that Windows would recognize on the Dell laptop, and ran it. I followed the recommended sequence of tasks, and it offered me a restore point that Windows claimed didn't exist. I took it, and most of the flakiness (except for SupportAssist not running properly) seems to be gone, without my having to do a complete reset. Scannow found and fixed a few issues that it failed to find previously. File Explorer even recognizes the SanDisk flash drives now!I'm using Dell Update to check for system updates.All hail the OS Recovery Tool! And thanks for your copious suggestions. They were very helpful.TerryP.S.I'm marking this 'Accept as Solution' because there are so many valuable points made, but it's really only a partial solution since the original problem with SupportAssist remains. Dell still needs to do better.

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For users returning to this thread, see this video and article for steps to do a clean reinstall of supportassist. Dell SupportAssist Clean Reinstall (Official Dell Tech Support Video) Dell SupportAssist for PCs and Tablets Installation Issue Article

Eleven Forum

elevenforum.com › windows support forums › apps and software

Please help me fully erase the "Dell SupportAssist" app from my computer. | Windows 11 Forum

March 21, 2024 - The videos said to use four Command Prompt commands-- SC DELETE "SupportAssistAgent" SC DELETE "DDVDataCollector" SC DELETE "DDVRulesProcessor" SC DELETE "DDVCollectorSvcApi"-- in order to delete certain Services in "services.msc". Only one of those Services was present for me, which was "Dell Client Management Service"; yet none of those above Command Prompt commands were able to delete that Service. ... Windows 11 2xH2 (latest update ... forever anal) ... Firstly I uninstalled the "Dell SupportAssist" app from Control Panel.

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ManageEngine

pitstop.manageengine.com › portal › en › community › topic › uninstall-dell-supportassist-from-desktop-central

Uninstall Dell SupportAssist from Desktop Central

For 64 bit: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall · 2. Search for Dell SupportAssist, there is a key name called Uninstall string.

Dell

dell.com › support › kbdoc › en-in › 000131491 › supportassist-for-pcs-and-tablets-clean-uninstall-and-reinstall

Dell SupportAssist for PCs and Tablets Installation Issue | Dell India

Uninstall SupportAssist from Windows.

Advanced Uninstaller

advanceduninstaller.com › Dell-SupportAssist-for-Business-PCs-756ac1f57aee2a845bb91abf2fadd04a-application.htm

Dell SupportAssist for Business PCs version 3.2.0.87 by Dell Inc. - How to uninstall it

April 20, 2022 - Press the Uninstall button. A confirmation page will show up. Confirm the uninstall by pressing the Uninstall button. Advanced Uninstaller PRO will uninstall Dell SupportAssist for Business PCs.

Advanced Uninstaller

advanceduninstaller.com › Dell-SupportAssist-fbc0c037402e9ac5c5f0e8ad98b23e99-application.htm

Dell SupportAssist version 3.14.2.45116 by Dell Inc. - How to uninstall it

October 10, 2023 - Advanced Uninstaller PRO is a very useful PC management program. 3. Press the General Tools button ... 5. A list of the programs installed on the PC will be made available to you 6. Scroll the list of programs until you locate Dell SupportAssist or simply activate the Search feature and type in "Dell SupportAssist".

Tom's Guide

forums.tomsguide.com › home › apps › antivirus / security / privacy

Should I Uninstall Dell Support Assist? | Tom's Guide Forum

January 12, 2016 - Yes, you can uninstall it. I would have uninstalled it from day one, Dell or not Dell. Along with a bunch of other gunk that is probably in there. Ok, what would that change in my machine? This depends a LOT on what is in your Startup. Many prebuilt machines have too much junk automatically ...

Stack Overflow

stackoverflow.com › questions › 56067312 › how-to-uninstall-dell-support-assist-with-powershell

How to uninstall dell support assist with powershell? - Stack Overflow

Top answer

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So I am having the exact opposite issue. I was able to get the newer versions to remove, but anything that returned "C:\Program Files\Dell\SupportAssist\uninstaller.exe /arp" as the UninstallString is failing in my automation as I can't get the prompt to not display (I have around 700 agents to remove this crap from, some with multiple versions, so I feel your pain).

For the newer versions, I used:

$SAVer = Get-ChildItem -Path HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall, HKLM:\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall  |
    Get-ItemProperty |
        Where-Object {$_.DisplayName -match "SupportAssist" } |
        Where-Object {$_.DisplayVersion -notlike "3.2*"} | 
            Select-Object -Property DisplayVersion, UninstallString, PSChildName

ForEach ($ver in $SAVer) {

    If ($ver.UninstallString) {

        $uninst = $ver.UninstallString
        & cmd /c $uninst /quiet /norestart

    }
}

I am going to look into the method you are showing for the older version (2.0 and earlier) to see if this resolves my issue. Hopefully my code snippet will help with yours. Cheers.

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Ran into a similar problem. I had a bunch of computers all with different versions of Support Assist. I compiled this from a few different sources. So far I have had really good success. I am using PDQ deploy. I am not the most PowerShell proficient but perhaps this will help.

"C:\ProgramData\Package Cache\{ec40a028-983b-4213-af2c-77ed6f6fe1d5}\DellUpdateSupportAssistPlugin.exe" /uninstall /quiet
MsiExec.exe /qn /norestart /X{E98E94E2-12D1-48E5-AC69-2C312F466136}
MsiExec.exe /qn /norestart /X{806422F1-FC4E-4D7C-8855-05748AEFC031}
MsiExec.exe /X{0309AC01-330F-494C-B27D-58E297E4674F} /qn REBOOT=REALLYSUPRESS
MsiExec.exe /X{122666A9-2995-4E47-A75E-6423A827B7AF} /qn REBOOT=REALLYSUPRESS
MsiExec.exe /X{18EF001B-B005-46CB-917B-112BA69ED85E} /qn REBOOT=REALLYSUPRESS
MsiExec.exe /X{1AE53ECE-2255-4191-998B-07741E5EFCDA} /qn REBOOT=REALLYSUPRESS
MsiExec.exe /X{33E712C1-2183-421C-9BC8-C902DB9C596C} /qn REBOOT=REALLYSUPRESS
MsiExec.exe /X{45FD01F4-B11B-4A58-B465-1D600B5CDF64} /qn REBOOT=REALLYSUPRESS
MsiExec.exe /X{4CB4741A-20C1-454E-8276-993D06A76D67} /qn REBOOT=REALLYSUPRESS
MsiExec.exe /X{50EF2C72-95EC-4206-AAC3-9E84004A6140} /qn REBOOT=REALLYSUPRESS
MsiExec.exe /X{5A18ABE3-52D1-4CA5-9169-25EC7E789582} /qn REBOOT=REALLYSUPRESS
MsiExec.exe /X{8D7B279C-A661-465C-9658-F62FBD6A6B91} /qn REBOOT=REALLYSUPRESS
MsiExec.exe /X{9074E264-F615-4DDE-969E-1FDBCFEC3FB5} /qn REBOOT=REALLYSUPRESS
MsiExec.exe /X{90881C8E-6C4F-4662-9923-85AFCA058C44} /qn REBOOT=REALLYSUPRESS
MsiExec.exe /X{9DD6B149-CEBC-4910-B11A-242393EDF6D3} /qn REBOOT=REALLYSUPRESS
MsiExec.exe /X{D793D5B1-A985-4443-90F4-E55A13CFF117} /qn REBOOT=REALLYSUPRESS
MsiExec.exe /X{E98E94E2-12D1-48E5-AC69-2C312F466136} /qn REBOOT=REALLYSUPRESS
MsiExec.exe /X{806422F1-FC4E-4D7C-8855-05748AEFC031} /qn REBOOT=REALLYSUPRESS
MsiExec.exe /X{27130E51-9555-408B-8134-7BFF54EDE27B} /qn REBOOT=REALLYSUPRESS
MsiExec.exe /X{3ED468C2-2235-4747-90AD-A7A34F0FE70A} /qn REBOOT=REALLYSUPRESS
taskkill /im SupportAssistAgent.exe /f /t
net stop SupportAssistAgent
sc delete SupportAssistAgent
rd "C:\Program Files\Dell\SupportAssist"/s /q
rd "C:\Program Files\Dell\SupportAssistAgent" /s /q
reg delete "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\PC-Doctor for Windows" /f
del "C:\Users\Public\Desktop\SupportAssist.lnk" /f /q

Sources: https://community.spiceworks.com/topic/2229972-using-pdq-deploy-to-uninstall-dell-supportassist https://www.dell.com/community/SupportAssist-for-PCs/Silently-Update-SupportAssist-in-background/td-p/7294483

BigFix

forum.bigfix.com › content authoring

Remove Dell Support Assistant - Content Authoring - BigFix Forum

May 9, 2019 - Hi All, New to Bigfix, please help me with a script to remove Dell Support Assistant on Windows systems Regards, TS

Automox

community.automox.com › community hub › forum › automox worklets › find & share worklets › uninstall dell support assist

uninstall DELL Support Assist | Community

Top answer

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Hi, I just tested this in our environment.for evaluation I just did a simple exit 1 since I manually ran this but i suppose you can get creative and look for the programEval:$program = Get-WmiObject -Class Win32_Product | Where-Object {$_.Name -eq "Dell SupportAssist"}if($program){exit 1}else {exit 0}Remediation:$program = Get-WmiObject -Class Win32_Product | Where-Object {$_.Name -eq "Dell SupportAssist"}try { if ($program) { $ID = $program.IdentifyingNumber $Name = $program.Name Write-Host "Uninstalling $Name ..." $uninstallResult = (Start-Process "C:\WINDOWS\system32\msiexec.exe" -ArgumentList "/x $ID /quiet /norestart" -PassThru -Wait).ExitCode if ($uninstallResult -eq 0) { Write-Host "$Name has been uninstalled." exit 0 } else { Write-Host "Failed to uninstall $Name." exit 1 } } else { Write-Host "No programs found to uninstall." exit 0 }} catch { Write-Host "An error occurred: $_" exit 1}

Windows Report

windowsreport.com › how to › uninstall dell supportassist in 3 simple steps

Uninstall Dell SupportAssist in 3 Simple Steps

February 18, 2025 - Run the following commands: sc delete "DellClientManagementService" sc delete "SupportAssistAgent" sc delete "DDVDataCollector" sc delete "DDVRulesProcessor" sc delete "DDVCollectorSvcApi" sc delete "DellTechHub" If the process doesn’t work, ...

Spiceworks

community.spiceworks.com › software & applications

Using PDQ Deploy to uninstall Dell SupportAssist - Software & Applications - Spiceworks Community

pnrthomp:
Big Green Man:

You could just throw them all in a batchfile and call the batchfile from a single PDQ step. The only problem is that you’d have to wait for them all to fire, but you could put prereqs if you did them all as individual steps.

Also, use for and if statements for the prereqs to determine the version of the program via reg query. If it finds a match, run its uninstaller.

It should cut down on the scripts brute force nature.

or just create each as a stop in PDQ Deploy and set conditions that must be met to run that step.

Yup. I do like the idea of creating dynamic groups based on version and targeting those groups, though.

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Good day!

We have roughly 100 systems in deployment that we need to uninstall Dell RemoteAssist due to the new issue reported.

We have PDQ Deploy and based on their documentation I created an uninstall task with the string from the listing for the package on the systems–

MsiExec.exe /qn /norestart /X{806422F1-FC4E-4D7C-8855-05748AEFC031}

which only seemed to work on 5 machines.

We also tried this string from another post where the user had success, but it also didn’t work-

“C:\Program Files\Dell\SupportAssist\uninstaller.exe” /arp /S

I am curious what are folks doing to address remotely removing SupportAssist?

Thanks!

Dell

dell.com › support › manuals › en-us › openmanage-enterprise-supportassist › omesapuserguide10 › uninstall-openmanage-enterprise-supportassist

Uninstall OpenManage Enterprise SupportAssist

Select a product or enter your Service Tag to view related Dell manuals and documents.

Dell

dell.com › usa › supportassist for home pcs

SupportAssist for Home PCs | Dell USA

April 2, 2026 - SupportAssist proactively monitors your PC using AI to uncover issues, inform you and start the resolution process.

GitHub

github.com › N-able › ScriptsAndAutomationPolicies › blob › master › Uninstall-DellSupportAssistant.ps1

ScriptsAndAutomationPolicies/Uninstall-DellSupportAssistant.ps1 at master · N-able/ScriptsAndAutomationPolicies

$Software = "Dell SupportAssist" · · #region Functions · · $ScriptName = $myinvocation.MyCommand · Function Remove-CachedScripts { · # Removed Cached Copies of Script · · $Agent = "C:\Program Files\N-able Technologies\Windows Agent" ·

Author N-able

Dell

dell.com › support › manuals › en-au › dell-supportassist-servers-v1.3 › dsas13rn › uninstalling-dell-supportassist-from-a-windows-operating-system

Dell SupportAssist Version 1.3 for Servers Release Notes | Dell Australia

The Dell SupportAssist Maintenance window is displayed. Select Remove, and click Next. The Feedback window is displayed. Select an appropriate reason from the Select an option drop-down list, provide your comments, and click Remove. The Remove the Program window is displayed. Click Remove. The Uninstallation Completed window is displayed.

Quora

quora.com › Is-it-safe-to-uninstall-Dell-SupportAssist

Is it safe to uninstall Dell 'SupportAssist'? - Quora

Answer (1 of 2): Yes, it is safe to uninstall it. All it is supposed to do is link you directly to Dell’s website and forward your system configuration and Dell service tag info to them, so that the information they present to you is for your pc only. Usually, I delete all Dell and manufacturer...