I got notification saying my package from alixpress was out for delivery on Sunday the 11th. I figured they dont deliver on sundays it will show Up monday. And nothing shows up. Tuesday comes whichs today and its 930pm right now. Still no package. And last location is only 15 mins from me. Is this ever gonna show up?

does anyone have any experience with Uni Uni because it was shown to be 'Out For Delivery' for a day now and it hasn't been delivered :,))))))

UPDATE : PACKAGED ARRIVED TDYY (oct 1)

So I got a call from a strange number from a man who seemed super irritated, so I assumed it was a spam call and hung up. He called again and I didn’t answer. Even more calls after that.

He sent me a text a few minutes later asking me to message him asap since he was outside and needed the code to enter into my apartment unit. I of course said no because it was literally 9 pm, I was home alone, and I didn’t want a random man having the code to my building.

I instead asked him to place them in front of the leasing office. He literally just put the packages on the ground after I said the BENCH so that they were more hidden and wouldn’t get stolen, but I was like “whatever” and went to fetch them.

I had ordered multiple packages so I opened them all, assuming two had arrived earlier than expected….only to discover there are two other packages he left for me and they aren’t mine?

I’m taking them to the front office right when they open tomorrow, and I wrote a note on the now taped packages explaining the situation. But I’m upset because…why would he do that? I don’t open people’s mail so I feel icky and terrible even though it was a mistake. Their stuff would have gotten stolen as well if this mix up didn’t happen, as I doubt they were notified since he kept calling ME?? And how would they have known where to even find them.

Has this happened to anyone else? I’m scared to even order from Ali express again because what if this happens again. Maybe it was just the driver who ignored details? Usually deliveries only happen during business hours so the front office checks them in. If a package comes past 5 pm, which is when they close, they’ll just redeliver it the next day, or I’ll be able to pick it up myself. This has never happened before.

My package was stated as “Out for Delivery” 11/26. I was home ALL day, and u have cameras. No delivery driver came, but they marked the delivery “Failed Delivery, retry later”.

They said they would try to re-deliver in 24-48 hours, however it’s over a week now and NOTHING.

I have been on hold with their customer service for days, one day 1:30min, the next TWO HOURS with absolutely no response. I’ve been hung up on after the two hour hold.

I finally call the Canadian number, wait another hour and they connect me to the US side. They get someone who says they’re opening a ticket because the delivery didn’t fail and they are contacting the warehouse. I should have a response in 24-48 hours. Welp here we are, FOUR DAYS later and no response. Calling the US number , it states “there is no agent available to take the call, call back later”.

At this point I am LOSING my cool and I want to know where the hell is my over $1,000 package is? Is there ANYONE else I can contact?

First time using Uniuni, i live in mississauga and this is what my tracking looks like. I called customer service and they said it can be out for delivery for 72hours max? Is this normal in anyone else’s experience?

It's been out for delivery since last night at 7 pm it said on their website that it was estimated to come on Thursday which is today nothing yet. I found it a bit odd that it went out for delivery last night at 7 pm when it's supposed to be estimated for delivery today. It's the UNI express (Montreal Branch). Has anybody had a similar experience?

Was wondering if it is normal for UniUni tracking to show “out for delivery” for multiple days?

I ordered some small toys for a gift, from China to Canada. It was initially SpeedPak shipping (within China), and when the package come into Canada it was given to UniUni shipping. (Tbh I thought it only went to CanadaPost and have never even heard of UniUni)

It says it’s in my city, northern Ontario, and out for delivery. It’s been 3 days, as of today, with no changes.

I’ve contacted both SpeedPak and UniUni by email, with no response yet.

Anyone have this same experience with UniUni? And if you did, how did it pan out?

Edit: Just realized my order from Japan is also going out with UniUni.

Edit2: my package from China finally arrived. No doorbell ring or call. Just plopped onto the floor. Still waiting on my other one

Edit3: my package from Japan came in late, but whole. Same as with the other one, just dropped on the floor some feet away from my front door

I’m interested to hear in others experiences with the company UniUni. I was supposed to have a parcel delivered 24 hours ago and soon as I received the e-mail that it was out for delivery by this company “UniUni” I’ve never heard of - I saw a red flag. Looks like it’s a Canadian based company? But maybe it’s actually Chinese? There’s an app to track your package but it’s only available via iOS if you’re in Canada.

I bought some items from a company without realizing it was a Chinese company. The shipping understandably took forever but now it’s in LA and I have no idea when it’s arriving. I already reached out to UniUni and opened a ticket to get some information…so who knows how long that’ll take. The only info I’ve seen out there about this delivery company is only based on shipping to Canada.

Any US experiences here?

as you can see from the image, a couple days ago my package failed to delivery due to no contact??? however i was home and no delivery truck ever drove by or even knocked. they are supposed to redeliver in 48 hours but it is past that now and still no delivery. I am wondering if it will come tomorrow because it is possibly passed delivery hours for their company (it is 6pm right now) or if it will be failed again? it is the correct address in a normal suburban neighborhood so there should be no issues. anybody else having struggles with uniuni delivery?

This is by far the worst delivery service I’ve experienced with Temu!!!! my package has been out for delivery since April 22nd with no update. There was a driver who actually came to my home on April 23rd but claimed she didn’t have my package and drove off. I contacted uniuni customer service, and those people are literally no help. Has this happened to anyone else? Will I eventually get my package? :((

update: uniuni “lost” my package but temu refunded me.

My package shipped with both Uniuni, apple express, AND fedex has been delayed with no end in sight because of CPC strike. How does that make sense? The whole point of choosing to buy with a company that DOESNY ship w/ Canada Post was so I could get my package on time.

I ordered a few photo cards from a seller on US Mercari through the Japan proxy. The profile's description stated that they would be using USPS/UPS/FedEx as the last stop delivery, but it's going through UniUni. My package's tracking said that it was out for delivery yesterday (Jul 26 at 08:15a) and as of right now (Jul 27 17:34) the package has not been delivered. I was doing some digging about the company and apparently a lot of people have had this problem and they're very scammy. Has anybody dealt with a similar situation?

Not sure if this is the right place to ask this but it's a start. Thanks!

Hey everyone, Just wanted to share my recent (and honestly ridiculous) experience with UniUni delivery on an AliExpress order.

My package showed as delivered, so I went to check the proof-of-delivery photo. The picture they uploaded was supposedly my house—but it clearly showed my tree full of lush green leaves.

The problem? It’s November. Every tree on my property has zero leaves right now. We’ve been in fall for weeks. The photo is obviously from the summer… and very likely pulled from Google Maps or Apple Maps Street View.

So now it seems like the UniUni delivery driver didn’t deliver anything at all, marked it as delivered, and uploaded an old or third-party image just to close out the delivery. Basically stealing packages and faking the evidence.

I already contacted AliExpress, but this feels like a bigger issue. Has anyone else had UniUni do this—using old street view photos as “proof” of delivery? How did you handle it? Did AliExpress refund you?

This is honestly crazy.

So I purchased something and it was going to be delivered by UniUni. I was home for the entire day and nobody knocked on my door that whole time. Then I got messaged that my item was delivered and signed for about 6 minutes ago, I check the proof of it being delivered and it was at my door in the photo. I open my door and it's not there.

Now it has been 6 days and UniUni customer service doesn't answer any of my emails/tickets, they put on their stupid elevator music for an hour before they hang up whenever I call them (I've called them 6 times now and waited 3 hours in total). I'm genuinely starting to be gaslit into thinking this shipping company never existed.

I’ve been seeing a lot of horror stories about UniUni deliveries lately, but I know people are way more likely to post when something goes wrong than when things go right. I have two big orders on the way through UniUni. They’ve already cleared customs and are headed toward the Tulsa area, and I live in a house, not an apartment.

I’m trying to stay calm and optimistic, but I would really appreciate hearing if anyone’s had smooth deliveries with them. Good experiences don’t usually get talked about as much, so I’m hoping to get a more balanced picture. Thanks for any honest feedback. I’ll keep you guys updated on my experience. One package is out for delivery today, and the second is still in transit.

EDIT: Honestly, everyone's responses helped so much, thank you to everyone who commented!

Mine was sitting in gateway transit for a few days, which had me worried. Then yesterday it finally said "out for delivery," and I got it the next day! They left three pictures, one of the driver holding the package, one of my front door, and one with the package placed in front of it.

From what you guys said, it sounds like the gateway delay is super normal, and the drivers kinda deliver when they can since a lot of them do this as a second job (like Uber). They also take photos of deliveries, so definitely check your porch, driveway, even the yard just in case they leave it a little off to the side.

I still have another package stuck in gateway right now (been a few days), but I’m honestly feeling a lot better about it after hearing all this.

Quick tip: If you’re in an apartment, you can submit a ticket on the UniUni website once you have your tracking number. You can add your phone number, gate codes, or delivery notes to help the driver. It makes a big difference since apartments can be trickier!

Hope this helps anyone else freaking out like I was! And seriously, thank you again to everyone who shared, it really helped calm me down.

Does anybody know ?

My uniuni tracking has told me that my package has been out for delivery since Saturday, but it’s now Monday. This has happened before where similarly where on a Saturday it said out for delivery, but ended up coming at 7 PM the next day. Their customer support number has been closed all weekend and no one’s answered my tickets. Today even though their website says the number should be open, it just keeps hanging up on me. This has all just been an incredibly annoying experience with Uniuni.

My main question at this point is if I can expect to get my package today. Mainly because it’s Labour Day, and their website says nothing about whether they actually operate today. Thanks