I have been using my Apple ID account for over 10 years. I registered it with my Gmail address and my primary phone number. I am still using that Gmail and phone number, and no one has ever accessed my account. Currently, I am logged into my iPhone 15 Pro and Watch Ultra. Suddenly, my phone displayed the message: "The Apple ID is not active." I contacted Apple Support via chat and visited the link iforgot.apple.com , following the instructions. But a few hours later, I received an email from Apple stating: "We’ve reviewed your request, and access to your account ( [email protected] ) has been denied." After that, I tried everything, but my Apple ID account is still unusable. I contacted Apple Support multiple times, but they couldn’t help me. I am truly disappointed and don’t understand what has happened. I called Apple Support many times, and each time the staff gave me the same unclear answer, saying that my Apple ID is permanently deactivated. There is no way to back up all the data on my iPhone to another device because if I do, the deactivated Apple ID will transfer as well. Additionally, all the photos and videos I paid to back up on iCloud are now gone forever. I paid Apple to store my photos, believing that iCloud was safe, and now I've lost everything. I am really disappointed and exhausted. I thought using iCloud was safe, and now this is the result I get. Answer from Ok-Panic-8207 on reddit.com
Apple
support.apple.com › en-ca › 102640
If your Apple Account is locked, not active, or disabled - Apple Support (CA)
If you see a message that says your Apple Account is locked or not active, you might be able to request access to your account by tapping Request Access right from the alert.
Apple Community
discussions.apple.com › thread › 255701760
This account is locked and can't be used … - Apple Community
Apple told me to just create a new Apple ID and forget about this one. ... Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Check the requirements and steps at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof other than it “must include the product serial number, IMEI or MEID.” Apple may typically require the original receipt* issued by Apple or an Apple Authorized Reseller.
EaseUS
mobi.easeus.com › iphone unlocking tips › [workable solutions] how to fix this apple id is not active issue
[100% Workable] How to Fix This Apple ID is Not Active Issue - EaseUS
September 3, 2025 - Step 3. A warning screen will pop up to ask you to enter the needed information. Proceed by enterring what it needs and then click the "Unlock" button. Step 4. Wait for your Apple ID to be removed. Then, you can regain access to your device with a new Apple ID. "This Apple ID is not active" is a common problem among Apple users.
How to reactivate my Apple ID?
To reactivate your Apple ID, you can contact Apple Support, provide your access code, and ask them to help you reactivate your account. Apple can't help you reactivate your account if you can't provide the access code.
mobi.easeus.com
mobi.easeus.com › iphone unlocking tips › [workable solutions] how to fix this apple id is not active issue
[100% Workable] How to Fix This Apple ID is Not Active Issue - EaseUS
Why can't I sign out of my Apple ID?
There are many reasons for the issue of 'can't sign out of Apple ID.' One of the most common reasons should be that your Screen Time has been enabled. To fix this issue, you can disable Screen Time on your iPhone. For more details, you can check our previous guide to fix the issue that you can't sign out of Apple ID.
mobi.easeus.com
mobi.easeus.com › iphone unlocking tips › [workable solutions] how to fix this apple id is not active issue
[100% Workable] How to Fix This Apple ID is Not Active Issue - EaseUS
Reddit
reddit.com › r/applehelp › apple id locked and can't be used?
r/applehelp on Reddit: Apple ID locked and can't be used?
July 11, 2024 -
I'm trying to get into my very old apple account from years ago. I believe it was one of my first accounts but I couldn't remember the password so I went to forgot password, put in the email and it said the account is locked and can't be used. And the account uses an iCloud email. I don't know what to do. Is there any way to get into the account or am I screwed?
Top answer 1 of 90
11
I have been using my Apple ID account for over 10 years. I registered it with my Gmail address and my primary phone number. I am still using that Gmail and phone number, and no one has ever accessed my account. Currently, I am logged into my iPhone 15 Pro and Watch Ultra. Suddenly, my phone displayed the message: "The Apple ID is not active." I contacted Apple Support via chat and visited the link iforgot.apple.com , following the instructions. But a few hours later, I received an email from Apple stating: "We’ve reviewed your request, and access to your account ( [email protected] ) has been denied." After that, I tried everything, but my Apple ID account is still unusable. I contacted Apple Support multiple times, but they couldn’t help me. I am truly disappointed and don’t understand what has happened. I called Apple Support many times, and each time the staff gave me the same unclear answer, saying that my Apple ID is permanently deactivated. There is no way to back up all the data on my iPhone to another device because if I do, the deactivated Apple ID will transfer as well. Additionally, all the photos and videos I paid to back up on iCloud are now gone forever. I paid Apple to store my photos, believing that iCloud was safe, and now I've lost everything. I am really disappointed and exhausted. I thought using iCloud was safe, and now this is the result I get.
2 of 90
9
Same thing. Moreover, my iPhone is still logged into this deactivated account and it doesn't allow me to log out. Therefore, it's essentially bricked by Apple for no reason and they are refusing to do anything about it.
FoneGeek
fonegeek.com › unlock-screen › this-apple-id-is-not-active.html
[7 Methods]How to Fix "This Apple ID is Not Active" Error on iPhone?
The error message "This Apple ID is not active" often results from incorrect passwords. To fix this, you can reset your Apple ID password on your iPhone or iPad. Here's how to do it: Unlock your device and go to Settings, then tap on your name.
Apple
support.apple.com › en-ca › 108934
How to remove Activation Lock - Apple Support (CA)
If you need help removing Activation Lock and have proof of purchase documentation, you can start an Activation Lock support request.
Quora
quora.com › My-Apple-ID-says-this-account-has-been-locked-and-can-t-be-used-anytime-I-try-to-reset-password-or-login-What-do-I-do-to-unlock-my-account
My Apple ID says this account has been locked and can’t be used anytime I try to reset password or login. What do I do to unlock my account? - Quora
Answer (1 of 6): Have you tried to reset your Apple ID password in your iPhone Settings? If you haven’t, simply follow the steps below to have a try. 1. Open Settings. 2. Tap your name, choose Sign-In & Security and select Change Password. 3. Enter your iPhone passcode and set a new Apple ...
Apple Community
discussions.apple.com › thread › 255073434
How can I unlock my Apple ID when I don't… - Apple Community
If you find you can’t sign in, ... Apple ID password - Apple Support ) to regain access to your account. More detail in —> Activation Lockout Issues - Apple Community For additional assistance from Apple Security, read: Contact Apple for support and service - Apple Support · ● If your account says it is inactive, that is not the same as ...
MagFone
magfone.com › home › resource › unlock ios › how to fix this apple account is not active
How to Fix This Apple Account Is Not Active [Proven Methods]
June 25, 2024 - When completing the download of the firmware, you can click the Unlock button. MagFone iPhone Unlocker will help you fix 'This Apple ID Is Not Active' on your iPhone.
Wikihow
wikihow.com › computers and electronics › telephones › cell phones › apple ios › how to fix "this apple id is not active" + what it means
How to Fix "This Apple ID Is Not Active" + What It Means
November 23, 2024 - Go to https://iforgot.apple.com/unlock to request access to your account. Some users who have run into this issue say that this option only works with IDs that are locked, but still active.
AppGeeker
appgeeker.com › apple-id › apple-id-locked-for-security-reasons.html
How to unlock Apple ID locked for security reasons - 5 ways
To bypass the "iPhone Locked to Owner" screen during setup, tap Unlock with Passcode? at the bottom and enter your iPhone passcode. That's it! You can create a new Apple ID for your iPhone when needed. Be noted that you won't have access to previous purchases or data stored in iCloud that's associated with the previous locked Apple ID.
iMobie
imobie.com › home › iphone unlocker › 6 proven ways to fix this apple id is not active
6 Proven Ways to Fix This Apple ID Is Not Active
May 8, 2025 - And it can also help you get back your Apple ID if you forget it. Just download the latest version of AnyUnlock and fix “this Apple ID is not active” issue by bypassing Apple ID with AnyUnlock:
Dr.Fone
drfone.wondershare.com › how-to › screen lock removal › how to fix apple id not active in minutes [2025 updated]
Easy Steps on How to Fix Apple ID Not Active Without Hassle
Part 2. How To Fix Apple ID Is Not Active [Ultimate Solutions] Method 1. Check Apple's Status Page · Method 2. Reboot Your iPhone or iPad · Method 3. Unlock Your Apple ID in Minutes | Dr.Fone - Screen Unlock (iOS)
Apple Community
discussions.apple.com › thread › 251368534
How to fix “Apple ID Not Active” message - Apple Community
Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load) Get Support Work through the screens to get a chat option. ... Thanks donv (The Ghost) for this helps, but nothing changed I tried again with these links but not working, I decided to give up ...
iMobie
imobie.com › anyunlock › apple-id-unlocker.htm
1-Click Unlock Apple ID on iPhone iPad - AnyUnlock [OFFICIAL]
This feature only supports activated devices, visit if need to bypass iCloud Activation Lock >> Launch AnyUnlock and choose “Unlock Apple ID” on the home.
Apple
support.apple.com › en-ca › 102656
If you forgot your Apple Account password - Apple Support (CA)
Apple ID is now Apple Account. You can still sign in with the same email address or phone number and password. Go to Settings. Tap your name > Sign-In & Security > Change Password. Follow the onscreen instructions to reset your password. Choose Apple menu > System Settings.
Macworld
macworld.com › home › apple › how-to
How To Unlock An Apple ID That's Locked Or Disabled | Macworld
January 5, 2023 - Enter your Apple ID – usually the email address associated with your Apple account. You may be asked to confirm the phone number associated with your account. You will then get Reset Password notifications on your devices (we received one on our Mac and iPhone).