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UPS
ups.com › us › en › business-solutions › ups-billing
Manage UPS Billing and Invoices | UPS - United States
Packages covered by the UPS Service Guarantee may be eligible for a Guaranteed Service Refund (GSR) when delivered late. The payer may request a GSR in the Billing Center on the Dispute & Refund History page.
Discussions

Very Frustrated; UPS sends our company hundreds of Dollars worth of bills for shipments to an Amazon warehouse that we didn't make, from locations where our company isn't located.
I’m a corp employee. Your first step is to contact your account executive to ask for a billing adjustment as well as closure of the old account number. Shoot me a DM with your company contact info and I’ll provide my work email for you to correspond with. More on reddit.com
🌐 r/UPS
21
21
January 15, 2024
so i cancelled my ups pickup will the refund automatically come to me?
Billing department opens at 8 AM EST. Call by then. More on reddit.com
🌐 r/UPS
2
0
June 2, 2021
What can I do about being refunded?
Please make sure to read the common questions. If you are posting tracking info don't include your tracking number as it contains personal information. https://www.reddit.com/r/UPS/about/sticky?num=1 I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns. More on reddit.com
🌐 r/UPS
29
31
October 7, 2025
Remittance address for check payment
Yeah, unfortunately it’s 2025 now. Most big companies have either stopped accepting paper check payments or will eventually stop. As a business owner myself, I can’t imagine how writing paper checks and mailing them is not a pain, but using accounting software is…. That’s just a crazy concept to me. QuickBooks is like insanely easy to use. My customers pay right through the invoice by credit card or ACH. Paying vendors takes no time at all. Everything is recorded in the GL. No manual entries, no drama whatsoever. You’d be surprised how much more time you have to grow/run your business when you’re not doing 1960s bookkeeping. And from UPS’ standpoint, think about how many people it takes to open and process payments in envelopes. UPS ships for 1.6 million customers each day. If you’re getting 1.6 million checks in the mail every month, you probably need a couple hundred people minimum to open envelopes and process payments. When customers pay by ACH you need an automated system to post the payments. It’s the way of the world now days. More on reddit.com
🌐 r/UPS
30
2
February 14, 2025
People also ask

Which UPS services still offer a guaranteed service refund?
The UPS guaranteed service refund is suspended for most U.S.-origin shipments. The services still covered include UPS Next Day Air Early, UPS Next Day Air, UPS Next Day Air Saver, UPS Worldwide Express NA1, Worldwide Express Plus, Worldwide Express, Worldwide Express Saver, Worldwide Saver, Worldwide Express Freight Midday, and UPS Worldwide Express Freight.
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shipsigma.com
shipsigma.com › blog › ups-billing-center-refund
UPS Billing Center Refund
What is the deadline for disputing a UPS billing adjustment?
Billing adjustment requests must be submitted within 180 days of receiving the invoice. Requests submitted after this window will not be considered by UPS. UPS also reserves the right to deny future billing adjustment requests for a period of their choosing if a prior request lacked a substantial basis.
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shipsigma.com
shipsigma.com › blog › ups-billing-center-refund
UPS Billing Center Refund
Can UPS charge a fee for filing a refund claim?
Yes. UPS reserves the right to charge a fee if they determine the package was delivered in accordance with their terms and conditions. Reviewing the UPS Tariff/Terms and Conditions of Service before filing helps confirm whether a claim has a valid basis.
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shipsigma.com
shipsigma.com › blog › ups-billing-center-refund
UPS Billing Center Refund
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UPS
shipsigma.com › blog › ups-billing-center-refund
UPS Billing Center Refund
May 17, 2022 - UPS will provide a refund as long ... will need to provide them with later. There are two ways to get a refund: via a billing adjustment and via a claim....
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Refund Retriever
refundretriever.com › home › how to find your ups credits
How to Find UPS Credits & Adjustments: Money Back Guarantee
May 16, 2023 - Refund Retriever can audit your UPS invoices to find all late UPS packages. Sign up today! ... Let’s find your UPS credits. Find UPS online billing on UPS.com. From UPS.com, hover on the “Service” tab near the top of the webpage. Once the dropdown opens, click on the “Billing” link. Log into UPS.com Billing Center...
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Refund Retriever
refundretriever.com › home › how do i request a ups guaranteed service refund (gsr)?
How do I request a UPS Guaranteed Service Refund (GSR)?
January 12, 2024 - Therefore, you must convert your account to online billing or call the 800 number above. Reaching the UPS refund page is the easy part. There are numerous reasons why your shipment might not qualify for a GSR refund.
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CoolParcel
coolparcel.com › home › how to get a refund from ups?
how to get a refund from ups? - Find the answer here
July 14, 2024 - 1. What is the process for requesting a refund from UPS? Answer: To request a refund from UPS, you need to log in to your UPS account and go to the Billing Center. From there, select the invoice for the shipment you want to refund and click on the “Request a Refund” button.
Find elsewhere
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Buster Fetcher
busterfetcher.com › en › blog › refund-ups-late-delivery
How to Request a Refund From UPS for Late Delivery
July 9, 2025 - This is probably the fastest way to file a refund claim if you do it yourself. Here’s how to do it: ... Log into the UPS Billing Center online.
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Freshdesk
ups-help.freshdesk.com › support › solutions › articles › 72000644788-contact-support-ups-billing-invoices
Contact Support: UPS Billing & Invoices : UPS® Forwarding Hub Support
UPS Billing & Invoices: Phone Support Need help paying a bill or got an invoice question speak with a billing expert? UPS Billing Center Get help with bill payments, invoices, and other billing account services Customer Service +1-...
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Reclaim Ship
reclaimship.com › post › how-to-claim-a-ups-refund-for-late-deliveries-easily
How to Claim a UPS Refund for Late Deliveries Easily
May 15, 2025 - This review process typically takes ... the refund request. In busy periods or complex cases it might stretch closer to the 15 business-day mark, but most claims are resolved within roughly two weeks. During this time, you can monitor the status of your claim.
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Betachon
betachon.com › common-ups-shipping-mistakes-and-how-to-claim-a-refund
Common UPS Shipping Mistakes and How to Claim a Refund - Betachon Shipping Solutions
February 5, 2026 - You can request a refund for these billing errors. Returns: If a package is returned to you due to an address error or other issues, you can request a refund for the shipping charges. The timeline and process for requesting a UPS refund are relatively straightforward.
Address   9375 E Shea Blvd, 85260, Suite 100 Scottsdale
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UPS
ups.com › us › en › fragments › support-portal-fragments › need-to-pay-bill-contact
need-to-pay-bill- United States
If you need additional help with paying a bill, please call our Billing Team at 1-800-811-1648 for domestic & export invoices, or 1-866-493-7140 for import ...
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ShipScience
shipscience.com › ups-billing-center-login-guide-step-by-step-instructions
UPS Billing Center Login Guide - ShipScience
January 26, 2025 - This reduces delays and ensures you have a smooth billing experience. You can also ask for a guaranteed service refund if there are issues with the service. Accessing the UPS Billing Center ...
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Share A Refund
sharearefund.com › home › blog › enable the ups online billing center
Enable the UPS online billing center - Share A Refund
February 5, 2025 - Enrolling into the UPS online billing center allows Share A Refund to proceed with shipment auditing on the account.
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Reddit
reddit.com › r/ups › very frustrated; ups sends our company hundreds of dollars worth of bills for shipments to an amazon warehouse that we didn't make, from locations where our company isn't located.
r/UPS on Reddit: Very Frustrated; UPS sends our company hundreds of Dollars worth of bills for shipments to an Amazon warehouse that we didn't make, from locations where our company isn't located.
January 15, 2024 -

Wondering if anyone has had a similar issue with UPS and if so what have you done to resolve it?

A little background; our small company used to be located in CT for many, many years where we had a UPS account and had very few problems. We had it for so long we transitioned from UPS paper shipping books to UPS online account shipping. About 13 years ago we moved the company to FL. At that time, UPS gave us a new alpha numeric UPS account number, although we still log in to UPS under our old 6 digit numeric account number.

Sometime around October 2023 we started getting charges against our current UPS account number. They are mostly delayed charges for shipments by unknown parties from locations where we are not located to Amazon warehouses, in locations where we are not located.

There is a way to dispute the charges with the UPS billing center but often they deny the claim and we have to call the billing phone number and explain the issue to them finally get them to give us a credit for the false charges.

It got so bad that we requested UPS close the account associated with the alpha numeric account number we used in FL for the last 13 years and give us a new account number. Just like you would ask that a credit card be terminated and a new credit card be issued when it is compromised.

We got the new number eventually but UPS has never terminated the old account number or disassociated it with our account and continues to send us bills for shipments made from Arlington, TX or Cerritos, CA or an Amazon warehouse at 33333 LBJ FWY, DALLAS, TX 75241. And all the tracking numbers do start with our old UPS shipping account number!

The latest bill is for 11 shipments and over $400 in charges. Largest bill yet. It seems to be a growing problem.

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UPS
ups.com › media › en › bill_ctr_user_guide3.pdf pdf
User Guide UPS ® Billing Centre
Accessing the UPS Billing Centre. . . . . . . . . . . . . . . . . . . . . .
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UPS
ups.com › us › en › fragments › support-portal-fragments › need-copy-of-bill-ss
need-copy-of-bill- United States
If enrolled in the UPS Billing Center, you can access and download copies of your invoices for up to 56 weeks from the date they ...