I did a quick search on this sub and couldn't find anything similar so I'm hoping this is okay and someone can give me some guidance.

A few days ago I received a package that was damaged - tape broken on the top two edges, and the whole top corner punched in leaving kind of a hole/dent. I took a video of myself opening the box since I was afraid I would be missing things or the stuff inside would be damaged. And I was right, 5 out of the 8 things I purchased were missing.

I contacted the shipper (Ulta), and after many back and forth emails and aggravation, they refuse to help me. They claim that the package left their warehouse at the correct weight so they will not refund me or reship my items. Their terms and conditions state that once items leave their possession, risk of loss is on the buyer so I can't argue with that.

So I am at a loss of what to do now. I know I can file a claim but how does that work exactly, since I am the recipient? From what I've read on here, they'll need to inspect the package and contents, but how does that work? Will I get to keep the items I did receive?

And from reading other posts like this on this sub, I learned that even if the claim is approved or whatever, it will pay the shipper, not me. So my next question is, would Ulta then HAVE to refund me or reship the items once they are reimbursed? Or is it at their discretion and they don't actually have to do anything for me? I don't want to help them get their money back if I'm still going to be out the items/money.

And just to make it even more confusing, I used rewards points to purchase most of the items, and they were half priced for a sale. So how would that affect things? I spent $125 in points but only spent about $11 in actual money. I'm not sure how they determine value of the items for the claim. I realize it probably doesn't matter if they're reimbursing the shipper and not me, but figured I'd include that info in case I would somehow be the one the claim pays.

If there is no hope for the claim option working out in my favor, is there any possibility that the items fell out of the box at one of the ups facilities and they could be retrieved somehow? It's probably a long shot since the items were small, but it only went through 2 facilities (Middletown, PA and Bound Brook, NJ) before it was out for delivery, and I received it this past Tuesday.

Not sure if it makes a difference, but it was UPS Surepost, delivered by a UPS driver.

Thank you SO much if you've actually read this far, I know this is a lot to ask lol. I just don't want to go through all this hassle if I'm SOL here. I really appreciate any little tidbit of info or advice you could give.

Hi .. we have a shopify store and use their shipping. The pricing of the labels is great however whenever a package gets lost, or delayed, or stolen it's a nightmare filing a claim with UPS.

Mainly because the UPS self service option on their website DOES NOT work with my account. I believe it's b/c the labels are made on shopifys account.

Therefore, we end up having to call this random UPS number, speak to someone who speaks very broken english, then we have to wait for an email which takes forever, upload documents, wait longer, etc etc.

Does anyone do anything different when a package is lost by UPS?

Hi everyone, this is my first time posting here. I mailed a package on March 20th that was supposed to arrive on the 22nd. Since it hadn’t been delivered and the last scan was on the 21st I called customer service, who then advised me to file a claim for the package. This is the first time I’ve ever had to file a claim for a missing package with any carrier. What are the odds that my package will be found and make it to its destination? Is UPS pretty good at finding lost packages? I’d love to hear any stories y’all might have!