1 month ago - Is your package missing or damaged? File a claim with UPS and our team will investigate your claim to see how we can make things right.

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1 week ago - To reach the UPS Claims department, call 1-800-742-5877 (1-800-PICK-UPS) and select the option for claims, or file online at ups.com/claims. To file a claim, you need the tracking number, shipper account, and proof of value.

To check the status of a claim, view your Claims Dashboard.

2 weeks ago - Also check with anyone who may have picked up your package, like a neighbor. If you still can’t find it, we encourage opening a loss investigation within 30 days of the expected delivery date. ... If your package was damaged during its delivery, we encourage starting a damage claim within 30 days of receiving the package in question.

email and/or through the claims · board at ups.com · Frequent Questions · *Resolution times may vary depending on each case and the investigation required. 1. Provide your shipping number -18 digits. 2. Describe the content of the shippment. 3. Provide your email and telephone. 4. Send the photographic evidence to the email · that the UPS advisor provides you. Call the UPS Customer Service Center at 800-7433-877 ·

UPS offers multiple channels for customer support, including phone, email, and live chat. The primary phone number for UPS claims is 1-800-742-5877. You can also reach out through the UPS Support Center for email and chat options.

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January 21, 2025 - The UPS Claim Center is designed to help customers resolve issues with lost or damaged packages, allowing them to track claim status, access resources, and communicate directly with representatives.

March 25, 2026 - Log in to your account to view a list of your recent claims and their current status. If you need to speak directly with a UPS representative about your claim, you can call UPS Claims Support at 1-800-742-5877.

The amount of a claim may not be deducted from transportation charges. ... For more detailed information, see applicable Freight Terms & Conditions. For assistance, please contact our support team: UPS Cargo Claims Department Phone: 866-746-2404

April 30, 2026 - ShipStation manages all loss or damage claims for shipments created using UPS from ShipStation. Claims must be filed through ShipStation rather than UPS. This article will provide steps for how to ...

April 20, 2026 - If your package was shipped under a UPS account opened outside of ShippingEasy, go to UPS.com to file your claim.

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Log into the InsureShield® online portal, provide the details and then track the status of your claim. ... Visit our frequently asked questions or give us a call if you don’t find what you need. ... Submit or manage a UPS® claim.

If you have questions about your coverage or a claim, you can email capitalus@ups.com or call 877.263.8772 to speak to a representative.

In the unlikely event that your goods are damaged in transit or pieces are missing, following the instructions below will make processing your claim fast and efficient. The person entitled to delivery (recipient/consignee) must file the complaint to UPS Air Cargo, in writing, in the case of: