Over the past year, it has felt that whenever I am expecting a package to be delivered by UPS, more often than not it gets delayed. I know there are often circumstances beyond the company's control, but with UPS it just feels like a norm that things will get delayed. This week is a perfect example of this: 2 packages (one ground, one air) both delayed due to "late arriving trailers or planes". The best is that they don't even seem apologetic about this, as if it's not their fault whatsoever. Meanwhile, I don't think I had even one package delayed by FedEx or USPS this year. It just seems so matter of fact for them at this point. Anyone else noticing this?
Today was the 4th day my package was supposedly going to be delivered all four days had the date of delivery, and now my status has changed too “Your package is running late, but still on the way” and what’s even more odd today I never got the status of “out for delivery” like the other 3 days but it did state it was going to be delivered today. What also odd my UPS widget states it will be delivered today at 6.
I had an order that arrived in the local facility over the weekend. (Expedited, supposed to be delivered yesterday) And now it's in the "severe weather delay" loop, and I'm unable to get any information from the website. I've tried calling, but the answer seems to be "it'll deliver when it delivers". Can't seem to go pick it up from UPS before they try delivery at least once, and can't seem to get them to try delivery.
What do I do? How do I get more information? Would I be able to get the package if I drove down to where it was last scanned?
Merely driving to the building won't necessarily work. There is a very good chance they cannot get hands on the package to hand over even if there is a customer counter you can pick up from.
Your best bet, if you want to pick it up, is to call 1800PICKUPS and request a call back form the local center. Ask them if it is possible to have your package Same Day Will Call or even just Will Called. They should have a better idea on if your package can be retrieved and if there is a way for you to pick it up. It may still be in a trailer with a couple thousand other packages. If so you will have to wait until they can process that trailer before anything can be done for your package.
Just be patient, a one day delay due to weather really isn't that bad since there are a lot of areas that got behind and are working hard to catch up. If it is that important that you get it asap call the 1800# but everyone involved will hate you for stressing over your Footlocker order like it was life saving medicine, or going to corporate over your delayed headphones. You can attempt to get your shipping charges refunded by the shipper but a weather delay is usually not a valid reason for many places to refund you.
really nothing you can do. some weather delays are legit. you can't control mother nature. We all want our shit the moment we click "Buy now" but that's not how it works. Some delays are managers trying to cut hours so they don't get all the work done and enter "weather delay" in the system so you don't get a refund and they are not responsible for their bad idea of trying to cut corners.
Its either nothing you can do about it, or what are you gonna do about it. (take a shit on the driver's seat while he is away from the truck?)
Has anyone ever had a delay due to operating conditions? My shipment shipped July 11 from Loveland Colorado, and made it to Aurora Colorado on the 12th. It has been there since then, delayed due to operating conditions. Anyone got a clue to why this has happened and maybe what I can do to get it moving along if anything?