Few weeks ago had an old guy come in asking for a UPS Flat Rate envelope. Normal confusion, we tell him only the post office does flat rate with their Priority Mail envelopes. He insists "Nope, you guys do flat rate."

Thus ensues a nearly ten minute argument where this old fart refuses to accept the testimony of four separate employees that we do not and have not ever offered any sort of flat rate shipping option, and this guy apparently knew more about our jobs than any of us.

He ends up pulling up a website, which to my surprise did explain why he would think we offered flat rate:

https://www.ups.com/us/en/support/shipping-support/shipping-costs-rates/flat-rate-shipping.page

So apparently UPS does offer that option? But the stores aren't allowed to sell it? I had to tell the guy that if he wanted to use those options he'd have to make the label himself with UPS (and then had to explain that UPS and The UPS Store are different companies, the usual) and he finally stormed out in a huff.

Was trying to ship a 40 lb package all the way across the US and UPS ground was quoting me at $109. I was online and saw there was something called Simple Rate, clicked that, and everything is the same - weight, size, address shipped to, yet now it cost me $29.20 to ship??? This is even cheaper than media mail and I skip the 1 hour wait at the post office.

Is there a catch to this? I'm saving $80 for the same thing, why is it so much cheaper? Do I really just print the label out, slap it on my box, and just drop it off at a UPS store? That's it? Idk I'm just mind blown cause at first I was in shock at how expensive UPS was, and now at how much this option saves me.