Sorry had to get that off my chest in an environment where most will understand where I’m coming from…. The world forgets us we have limitations!

So, without going into too much detail, our store is on the outskirts of one of the big three Texas cities (San Antonio, Houston, Dallas/FTW).

Most of the state is overnight with UPS Ground. Years past, it used to be guaranteed, which was grand. Most of it still delivers within a day. In December, the transit from our city to one of the closest other big cities changes to two days - it then goes back to being one day after January.

Here it is March, and every other shipment we do to said city says two days, and every other time it says one day.

There's no way to predict it either, it's both business and residential addresses. We go back and check it afterwards and most of the time the two day shipments show up in one.

It's a nice way to upsell NDA, but it sucks when we have regulars that have been doing business with us for years and are used to the one day Ground, only to see that it's no longer one day.

We've theorized it's UPS under-promising and over-delivering on a route that maybe has experienced a lot of growth.

Just curious if anyone in a similar situation has experienced this.

Hey all,

Thanks for your help. I'm curious about the route a package would take when shipped from GA (30071) to CA (94710). I can't find transit maps online. Does anyone have a lead or insight?

Our shipping process is to look at the ground map for FedEx and UPS (https://www.ups.com/maps?loc=en_US) and generally choose the faster service. The UPS ground maps differ, sometimes significantly, from the delivery time provided when preparing a shipment on ups.com.

Example - 66211 to 08691. Map when shipping from 66211 shows delivery in three days. Preparing the shipment on ups.com shows delivery in five days.

Any idea how to get an accurate ground map?