I got a call this morning from 1-855-210-3500 that I missed, when i searched it up it said it was the UPS customs clearance broker and that they call you to give u a tracking number, is this number different than the regular tracking number? Where do I go to pay the customs fee? if the number is different will they try calling me back at a later time to tell me?

I've got a package shipped from Canada to the US and UPS brokerage screwed up and somehow charged tariffs on a shipment of exempt goods. The commercial invoice clearly shows the proper HS codes and country of origins, but for some reason they charged tariffs.

The receiver was asked to pay $500 COD to receive the package, and of course refused it. It's about to be turned around and returned (which will incur a huge cost on my end).

Is there some way to contact the brokerage department in the US to ask them to fix this? It's very urgent because I need to get it fixed before they start sending it back to me.

I called customer service and they are useless, they told me to expect a reply is 2-3 days, which will of course be way too late.

I need to speak with the brokerage people directly.

Any help would be appreciated!

If you package came from abroad, call this number 1-800-782-7892

this was my problem https://www.reddit.com/r/UPS/comments/1eh83as/my_package_is_delayed_had_2_import_scans_on_two/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

and the tracking shows algorithm expected delivery of tom Aug 2, 2024, but it won't be delivered tomorrow because It hasn't been released from customs according to them although tracking shows "CUSTOM CLEARED" So it will be delivered I don't know when now.... this is FRUSTRATING UPS! and please suggest credible courier please

Does anyone from ups cover these threads? Had an item in a warehouse for nearly a month No one is helping Seriously WTF