I am shipping a package and I got an email that says that customs need me to send a copy of the invoice because the one I sent is wrong (only sent one page). So now I need to access the invoice and send it again so my package can continue its way. Does anyone know how I can access the invoice? I dont have the electronic invoice thing.
Hello,
We use international package services for our business and the online pay portal won't recognize our customer ID (ups.com/guestpay/us). So I call them, but everytime I call its 1.5+ hour on hold. It ties up my phone and is not good for my mental health to go through this everytime. I use the phone number 502-485-2222.
If there is any pro-tip on how to make this process easier, please let me know. They are giving me late charges now when they won't even answer the phone for me to pay the invoice.