Hey guys I’ve shipped from U.K. to USA and on tracking today it says the package is in koeln Germany. I’m very confused Is that normal ?

Anyone else facing delays from Germany? UPS is saying it is due to customs, but it seems like the facility at Cologne has a history of issues.

Package (From Germany to USA):

27.08 We Have Your Package

30.08 Arrived at Facility (Koeln, Germany)

03.09 An emergency situation or severe weather condition has delayed delivery. (Koeln, Germany)

04.09 On the Way An emergency situation or severe weather condition has delayed delivery. / Your delivery will be rescheduled. (Koeln, Germany)

** Edit 1: Sept 5 **

Now it’s saying: 05.09 Delay (Koeln, Germany) 05.09 Rescheduled Delivery, but no updated date.

** Edit 2: Sept 6 **

Now it seems to have departed or at least moved! As of 9pm in Germany: 06.09 On the way (Koeln, Germany)

** Edit 3: Sept 9 **

Seems to be out for delivery now in USA.

** Edit 4: arrived! No explanation from UPS…. **

I have a package coming to me in the U.K., via Germany. The tracking shows that it’s travelled from “Koeln”, as the tracking spells it/Köln/Cologne in Germany (must have arrived there from South Korea by air), to Stanford-le-Hope in the U.K.. There’s no airport there, so it can’t have come by air.

Apparently UPS opened a facility in DP (Dubai Ports) World London Gateway Logistics Park, which has a rail terminal, and which is also next to a deep sea container port on the same site, which used to be the former Shell Haven oil refinery port, in Thurrock, which has good road links, and is close to Stanford-le-Hope by road.

Out of interest, my question is, would my package have travelled from Köln to Stanford-le-Hope by road, rail, or sea?

The journey from Köln to Stanford-le-Hope took just over 10-and-a-half hours overnight, according to the tracking. The package is travelling from Shanghai, via Incheon in South Korea, via Köln in Germany, to the U.K.. The package cleared E.U. customs in Germany. The service it is being shipped by is UPS Worldwide Express Saver World Ease.

(Note that the UPS tracking uses incorrect orthography for Stanford-le-Hope, as it does with “Koeln” for Köln - it calls it “Stanford Le Hope”, with incorrect capitalisation, and lacking the dashes.)

I had a package ship via UPS Expedited from Italy on July 21st and arrive at the Koeln hub on July 27th. Since then I have had 4 rescheduled delivery updates and this absurd package log.

Update: after 16 days of package quarantine it finally hopped across the pond last night and is out for delivery today!

Hello, I ordered a camping tent for this summer, it's a special model that was pretty hard to find and not available in EU market.

I ordered in the USA and I live in Italy, it was sent with UPS Express so shipping should be mad fast.

Took 2 days from USA to Germany, but is stuck now in Koeln Germany.

Last update says: "arrived at facility, koeln Germany" 20/6/2025
6pm.

From then on nothing. Ups says it will be here on Monday. Is this normal?

Hello everyone,

My package has been stuck in Koeln for almost 10 days, status changing between import scan / warehouse scan. What could possibly go wrong. I tried to contact UPS but no luck so far (email and twitter).

Regards,

Is this normal behavior for UPS? Should I not have chosen 'Expedited'?

|| || |09/08/2024 7:38 P.M.|On the WayWe are experiencing transit delays. We will deliver your package as soon as possible. Koeln, Germany| |09/08/2024 6:13 P.M.|We are experiencing transit delays. We will deliver your package as soon as possible. Koeln, Germany| |09/05/2024 10:19 P.M.|We are experiencing transit delays. We will deliver your package as soon as possible. Koeln, Germany| |09/05/2024 10:02 P.M.|We are experiencing transit delays. We will deliver your package as soon as possible. Koeln, Germany| |09/04/2024 11:03 P.M.|We are experiencing transit delays. We will deliver your package as soon as possible. Koeln, Germany| |09/04/2024 10:53 P.M.|We are experiencing transit delays. We will deliver your package as soon as possible. Koeln, Germany| |09/03/2024 9:24 P.M.|The package will be forwarded to a UPS facility in the destination city. Koeln, Germany| |09/02/2024 11:35 P.M.|Arrived at Facility Koeln, Germany| |09/02/2024 7:30 P.M.|Departed from Facility Hoofddorp, Netherlands| |08/31/2024 2:49 A.M.|The package is at the clearing agency awaiting final release.| |08/30/2024 6:55 P.M.|Arrived at Facility Hoofddorp, Netherlands| |08/30/2024 4:46 P.M.|We Have Your PackagePickup Scan Hoofddorp, Netherlands| |08/30/2024 4:03 P.M.|Your package is currently at the UPS Access Point™ and is scheduled to be tendered to UPS. Hoofddorp, Netherlands| |08/30/2024 4:03 P.M.|Drop-Off Hoofddorp, Netherlands| |08/30/2024 6:01 A.M.|Label CreatedShipper created a label, UPS has not received the package yet. Netherlands|

Edit:

So it actually left Koeln after 2:30 pst time

my guess its moving on to the US from here since it hasn't updated for a few hours past left facility

Thanks for all the input ill keep if I do get it friday. But at least I know the wiggle room Will help