I get packages delivered frequently by UPS. Within maybe the last month or so I've noticed that when the package is out for delivery I am no longer getting the option to track the progress on the live map. This has been happening with UPS Ground packages and is happening right now with a UPS Next Day Air Saver package which is out for delivery right now. I checked within the app and I am not seeing the option to track on live map and I also checked on my PC through the UPS website. Has anyone else experienced this problem recently?
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I used to be able to tack my delivery driver on a live map, but now I always see this message below. I have tried contacting customer service, and they claim that it must be the sender that changed their settings to not allow live tracking. I don't believe this is true because it always used to work and now all of a sudden it does not work for any of my incoming packages. Anyone have any insight? *Edited to add that I am a paid UPS My Choice member.
Have they gotten rid of it permanently? I feel like, at the rate they've been stripping features from online tracking, within a year or two it's literally just going to tell you when your package has shipped, and when it's been delivered. Seems to be a trend toward greater opacity between corporations and both their customers and their employees/contractors.
Honestly that feature was terrible for the drivers. I had customers finding me on my brakes, driving into industrial parks, blocking me in on docks, walking into docks and businesses, being coming safety hazards, just so they can get their Nikes. I’ve had people threaten to hurt or kill me just because I told them, “sorry I can’t get to your package right now” or “I have to deliver all my air first” or “Sorry my truck is too packed” or “I just don’t have it”
it was just not worth it
The tracker is pointless. No way to know when you're the next stop. Saying they're nearby means nothing since drivers go in any order they feel like
Posting this mostly out of curiosity but usually I'm able to track my delivery via the UPS app as it pops up with a little GPS map that shows where the truck is located, I've formed a relationship with the driver and sometimes I'll meet him in my neighborhood to pick up my package. He told me he prefers it because it saves him time, apparently his routing takes him in and out of my neighborhood several times throughout the day and I save him a little time when I meet him in the neighborhood at the start of his route. Well today I have a package coming and this morning the tracking showed it loaded in the truck and the little GPS map with the truck was up and working but as soon as it went out for delivery the map disappeared, just curious why or how this might happen, is it something the driver can turn on/off or just a malfunction with the gps in the truck? Just find it unusual that it was working right up until it went out for delivery, thanks for any insight in advance.
edit: I'm assuming there's just an issue with the gps itself as the map did populate eventually and was showing for a while but then disappeared again randomly.