Have a problem with your parcel? File a claim through UPS if you have a parcel that's been damaged or is missing.

All claims will require some form of supporting documentation to help us locate a missing parcel or provide an accurate resolution (e.g.: An invoice to provide the value of the lost or damaged merchandise).

you must notify UPS of your claim in writing or by telephone within 15 days from the date of the scheduled delivery and advised us of the receiver's name and address, date of shipment, parcel weight and the UPS tracking number;

Get the latest tariff and de minimis updates. You’ve got questions, we’ve got answers. Visit our tracking support page to answer any questions you have about your shipment’s whereabouts or changing a delivery. ... From deciding which shipping service to use for your shipment to creating and printing a label, find out everything you’ll need on our shipping solutions page. ... We can help out when you file a claim.

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Get quick answers to your questions about our services, including receiving and sending a package, tracking and claims.

Receive up-to-date alerts on incoming parcels, see your delivery window and reschedule multiple parcels at the same time with UPS My Choice®. Sign Up for Free ... https://delivery-p55671-e392469.adobeaemcloud.com/adobe/assets/urn:aaid:aem:79b4fe38-7d25-4997-b4ce-a2cfb2a4c9c9 · See what options you have to reroute, hold or cancel your delivery so we can make sure we’re getting it to you when and where you need it. ... We're here to help. ... If you can’t find your parcel or it’s damaged, we’ll investigate. If we can’t find it, we’ll issue a claim.

Get the latest tariff updates as well as resources to help you navigate these changes and streamline global shipping.

file a claim against the receiver or any third party for payment. In case of doubt, the burden of proving · that the amount has been paid lies on the shipper. ... 5.3 Any sum payable to UPS which is overdue will, automatically and without need to any formal notice, bear interest at the rate ...

Learn how to protect your in-transit UPS® shipments.

File a Small Package Claim · File a UPS® Premier Claim · https://delivery-p55671-e392469.adobeaemcloud.com/adobe/assets/urn:aaid:aem:ec69da06-dbbe-4b10-a75b-c8daa0f4c82b/as/ups-chat-1-blue.avif?assetname=ups-chat-1-blue.png ·

Claim Issued: The claim was issued and paperwork was sent to the shipper of record. If you are the shipper, payment documents are required. Select View Details from the claims dashboard and select upload payment documents.

Whether you’re using UPS to ship across the county or around the globe, we have options built to fit your needs.

If you have a UPS account, please ensure that it is enrolled to UPS Paperless® Invoice, which allows you to file all your customs forms electronically during or post shipment creation.

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