I have a package out for delivery today and it’s also next day air and the tracking is saying out for delivery till 7 pm. If I wasn’t mistaken, isn’t next day air supposed to be delivered in the morning?

How the fuck does a delay occur within ONE MINUTE OF RECEIVING THE PACKAGE?? Literally paid a next day air premium just to not receive my package when I'm supposed to. This is beyond frustrating. What are my options at this point? Is it possible that it's glitched? I don't know man, I'm very annoyed right now.

(it is 8pm est but 5pm PT by the way, so it is before the cutoff and all of my other packages have arrived to their facility by this time with no problem)

I live very close to the ups hub in my town. My last few next day air packages have a delivery estimate by 5pm when before they were always estimated to be delivered by noon. This is residential delivery btw. I know the times are later during peak season, but that’s over now. It’s not a rural area. It’s not next day air saver. I’m wondering what changed.

I use ups a lot and I was wondering if something changed about next day air versus next day air saver. I used to only do next day air saver but I realized that my packages would take forever to come and would usually arrive around 7-8pm. A while ago when I tried next day air my package came 10:30am but then the next few times that I’ve used next day air my packages all came around 7-8pm still. With my most recent next day air package I saw the ups truck in my apartment complex twice and I didn’t get my package until the 3rd time they came around which was at 7:30pm. Is there any difference between next day air and next day air saver? I would think that ups would prioritize the people who paid for next day air but it seems like they have a route they follow and the people who pay for next day air don’t get priority anymore?

So I paid for overnight air, and it has been sitting in the same place for 5 hours now. Delivery window says 9:15 AM-11:15 AM. So question is, if it doesn't get that delivery window today, will the price of the shipping be refunded?

Hi everyone,

I was going to ship a package using next day air SAVER to a residential address. I see that it said it would have a commit time of 4:30PM and not by end of day like it used to. So can someone verify if the commit time actually changed to 4:30PM to residential and not by the end of the day like it used to? Thank you!

I ordered a package NDA (not saver btw) and I’ve done this frequently. I’m residential but have always had a guaranteed delivery time of 12pm, which was almost always upheld, with a few minor exceptions.

The last few purchases now say they will be delivered by 3pm to 7pm, but that has been extended to 9pm the last few times.

I thought maybe it’s due to being so close to the holidays, especially since I can’t find evidence of the NDA guarantee being suspended or altered. Not a huge deal, but I work nights and prefer to be home when a package arrives!

Any insight? Might it go back to the by 12pm deadline after the new year? Just curious :) Thanks!

We may lose a $180K account because of UPS. We sent units next day air, they left the warehouse at 4PM in Alpharetta, GA. The truck goes straight to the distribution center, but they didn't check them in until 00:01 so that "next day air" could really be "two day air". The recipients had a whole team waiting to move the shipment to THEIR customers. I am disgusted. Next day air has almost never worked, but this time we had people watching the shipment get loaded and were the immediate last stop before the dispatch. Horrific.

Sorry for another complaint, I’m sure yall see this enough, but I am so extremely tired of this shit.

3rd NDA early package this week to not arrive until nearly 8pm. One of them was out for delivery and ended up missing my house entirely, and didn’t get here until 8pm the next day. Why would they continue to sell a service if they can’t manage to uphold that service?

Can someone help to explain to me why all my Overnight Air packages give an expected delivery for the 2nd day?

Like, straight off the bat, immediately after the package is processed and begins its movement, the expected delivery day they provide is the day AFTER the actual "next day".

I order weekly from a company in NY. Shipping to Maine. And every week on Mondays, they drop my package off to UPS around 3pm. It shows it is processed around 4pm. And around 5-7pm it shows it had departed the origin facility and is on the way. ​It arrives at my local hub by 7am -8am. But it sits until the following morning, then it goes out for delivery and arrives Wednesday evening around 5-6pm.

I asked UPS what the cutoff time for overnight Air is, and was told that if my package is accepted, processed by 7pm and is on the plane traveling that night, it would be delivered the next day, Tuesday. However, this is never the case. I get Wednesday evening as my delivery day. This is the general practice for these packages, I have been using this weekly service for just under a year now, and this is always the expected delivery day UPS overnight air provides. It makes no difference how early the package is dropped off, processed and its always in flight and on the way by 6pm Monday night. Its only traveling one State away too. It takes 36-48 hours for a Monday afternoon shipped Overnight Air package to be delivered.

I don't understand what is wrong. From what I am told by UPS, my package should absolutely be delivered on Tuesdays. I know weather can certainly be an issue, but like I mentioned, they give me a Wednesday expected delivery date right from the start. So even though it makes the plane Monday night, it gets put aside for Wednesday delivery. It cost me a little over $50.00 for this shipping.

Hi everyone,

I have a UPS Ground package and Next day air package scheduled for delivery tomorrow. I was wondering with the NDA having a commit time of 12:00 PM and the ground obviously does mot have a commit time if the packages will come at the same time or if the NDA will be on a different route to be delivered before 12 and the ground would be put on my normal route that delivers around 7 or 8 PM. Also the NDA is signature required so if I am not home and they reattempt the next day, will it still be attempted by 12 PM again? What if it goes to an AP?

Thank you!!

I'm looking for timelines for how next day works. This package was shipped next day and is now lost and another this week missed the date by two days. No weather just unexplained delays. We often drop off packages late afternoon is this compounding the issue? If we drop off earlier is it more likely to reach destination or is any dropoff location and time the same? Thank you! My customers have drop dead deadlines and when we miss them we lose money.

It saids by end of day but I'm curious to know what times people have actually gotten the package.

Hi all,

This package was supposed to deliver yesterday, but still no updates. It’s been saying the delivery date will be provided for the whole time ive been checking. is it possible that it’s on the flight for today and is on its way?

Also, does anyone have experience asking for refunds? I paid a lot to get this overnight and it looks like I might not get this by the time I need it.

My cousin called me frantically bc she needed a special outfit she had created for a play she was going to be in the next night. At 3:45pm I dropped off this package in Santa Rosa, CA and it was in Jackson Hole by 9am the next day! How tf is that possible?? The logistics are astonishing. Everything worked out wonderfully. Thank you UPS!

Normally needs to get to Louisville by 4-5 am then gets to me next day. Can anyone who works and knows volumes on Xmas eve know if this is possible or not? Thank you

(The following isn't just a mild rant, but an example of all the pitfalls involved in UPS-related purchases that don't initiate on a Monday or Tuesday!)

... So Let's say that on Wednesday you negotiate with a company to buy something. It will usually take them until the next day to drop it off to UPS or for UPS to grab it (Thursday) and enter it into their system (This is an East Coast to West Coast example; Roanoke, VA where this particular distributor (even though the purchase was made from Utah) has an outlet, which you have to believe is near a flight to take it out of there..... and heading into Silicon Valley (San Jose Area)). So you now have a record that at 9 PM on Thursday, UPS sends you out a message that the delivery phase has started and grabbing of the package has ended.

So now you wait, getting a number of messages, saying the package finally made it to Sacramento (I presume the end of the "flying" phase because it's the second night of flying, but maybe not and one more hop to good, ole San Jose!). Nonetheless, your package arrives at 7 AM on Saturday for San Jose processing (at a location that isn't open on Saturdays, so forget about redirecting or picking it up, for all practical purposes) ... By the way, Saturday was considered a "Business Day" when I searched other people's experience, but it may not be, anymore ... Also note that apparently there is a check box when the seller orders the Second Day Service, to allow for Saturday Delivery, so refuse to make the Wednesday purchase with the buyer unless they check the box (if you really need the residential item/package)! They may get charged more for allowing it, but you saved them the embarrassment that they lied to you when your package will really arrive!

Let's summarize ... UPS processes your package on 3 business days, T-F-S (if indeed Saturday is still considered a business day to them) and your package is going to sit in their destination facility starting from 7AM Saturday, to be delivered sometime (possibly) Monday Afternoon, or 5 days. Why does it sit there on Saturday when UPS delivers to residential customers on Saturday? Most likely, the UPS Truck Delivery Person loaded up their truck at <=6 AM, to make their Saturday Deliveries!

How do I know all this to be roughly true? ... I'm here without my package on Saturday (about 2:30 PM local time) and there is no indication that the package is "out for delivery" and the estimate is still Monday Morning/Afternoon. I even caught the person that does the local route in my area on Friday, and asked them about 5 day delivery of second day air service (they handle the route Saturday, too!), with a dumfounded facial expression. I even told them I would like to see the 1lb package on Saturday if possible, knowing this would be the fate/outcome.

... If it really arrives Saturday, I will modify/append this post. Did I end up really needing the package on Saturday? No, but I wasn't sure of that until USPS didn't deliver something I really needed more!

... I hope this gives a number of you an idea when you'll receive something UPS Second Day Air! ;)

I was supposed to receive my package today in Florida that was sent from Kentucky and somehow it ended up in Germany. This is the first time this has happened to me. I guess I paid for Next day air for no reason since now I have to wait another day.

I'm reading that there is a special sticker of some sort that needs to be added to the package. I did not put that on, will it still arrive on Saturday if shipped on Friday? It's urgent and already been dropped off today.