So basically the last 3 times I've paid for next day air early which was a hefty bit of money my package has not arrived the next day, it is 2-3 days, their site says it's a guaranteed service so is there any way to get a refund or even partial refund? I tried to get info through the shipper but they haven't given me much to go on, and I spoke to someone not involved in the situation that says the shipper likely doesn't want to push for the refund to jeopardize their relationship with UPS. I don't really think I'd be all that mad if it happened once out of 3 times, but 3 for 3 forking over that kind of money is just absurd to me, why even offer the service if you cannot follow-through with it. Not to mention the updates are so incredibly vague, this most recent one says that they ran out of room loading the plane or something to that effect, so is there only one plane that runs out per day or something? It hasn't been updated since 7:30 this morning, no new delivery time or day, just that they'll update me at some point. I'm hoping that it just gets loaded on a plane this evening and makes delivery tomorrow but hell if I know at this point.

I paid for two day shipping and package was delivered in 4 days (3 days not counting Sunday). https://www.ups.com/no/en/support/shipping-support/legal-terms-conditions/ups-service-guarantee

The policy is fairly clear but there is no way to actually get a refund as a retail customer. I tried the IVR following these instructions (https://www.refundretriever.com/blog/how-do-i-request-a-ups-guaranteed-service-refund-gsr). After providing my tracking number, the IVR said I needed to speak with a live agent. Each live agent asked for a bunch of information, confirmed I was entitled to a refund and then transferred me to someone else (e.g., claims department, GSR - guaranteed service refund service, supervisor). Each transfer was met with a long hold or back to the IVR or disconnection. I interacted with 8 agents and IVRs for two hours in this endless loop over two days. Note: There is an online form to process claims but that is only for lost or damaged packages, not late deliveries.

Even if I reached the right person, I may still be denied the refund, but the amount of misinformation and misdirection is the most frustrating part. In theory a GSR department exists, but no one answers the phone and you can't call them directly.

Does anyone know the best way to reach GSR?

Paid for two day shipping, ups picked up the package on Friday. Still haven’t received it. It’s supposed to show up tomorrow (Wednesday). How do I get a refund?