I've shopped on Amazon for decades now and have returned hundreds of items. Usually the returns are easy and its a drop off at your local wholefoods or the UPS store with a label.

For the first time in seeing the only option as "UPS Pickup.

Meaning i have to coordinate with UPS on the phone, wait for a courier all day potentially, print additional documents and instructions. (Not like people have jobs or anything)

And no, you cannot drop off the item at the UPS store, it HAS to be picked up.

I wish I could know the return options ahead of time so I could NOT order that item.

Edit - I called UPS asking how the courier was going to get in touch with me. Was told that they were NOT. They are supposed to "buzz" my number. Im currently in a condo with a front desk, no numbers to buzz. Still no courier to be seen.

This type of return-only policy has to be done on purpose - to discourage people from returning expensive items which will immediately lose value and have to be restocked, yikes.

It's been a total nightmare dealing with Amazon's CS, so hoping folks can help on here. Amazon only gave me a UPS pickup as my return option, and I live in an apartment when a pickup isn't possible. Few questions:

-Do I need to call UPS to set up a pickup? How do I let them know about the Amazon return label if Amazon doesn't give you a tracking number?

-If I don't leave the package but schedule the pickup, will the driver leave a return label?

Hi everyone,

Early last week Amazon initiated a free return for me where UPS would come pickup my bed frame. In the Amazon app, it says the carrier will schedule a time to pickup my return within 2 business days and they have my contact info.

However, it’s been more than 2 business days and no one has contacted me to schedule pickup and no one from UPS has come to pick it up.

Has anyone had this happen before? How do I get someone to come pick it up? Thanks!

I don’t know the time frame of when to leave the package out for UPS to pick up and do I have to be there or I can just leave it outside ? Thanks ahead!

Edit: Thank you all for the helps! The UPS driver just picked it up. Nice guy, he explained to me about the receipt and the tracking number. Offered him a cold bottle of water, he accepted it and seem very appreciative.

I bought a item off Amazon which was already in the same city as me, and i needed it returned back so i used the ups pickup feature off amazon which they say

Before UPS comes, securely pack your return. UPS will bring a prepaid label for your package. UPS will pick up your return package on the next business day. An adult must be present. If the first attempt fails, UPS will try again 2 more times on the next 2 business days.

However when ups came they never gave me no type of label or nothing they just came and too it, it has been 4 days now with no updates or tracking number the package was already in the same city as me when it was delivered to me so it should take 4 days for them to return it back. WHAT DO I DO?? Do i continue to wait and they will eventually give me a tracking number or do i start searching in public.

I do not want to leave my item outside my door for UPS pickup. Has anyone had any luck going straight to UPS and having them print out a return label and take the return?

Ordered something then got looking at and decided it was not what I was wanting. Started a return usually they just say drop off at UPS or post office, schedule a pickup USPS, UPS, etc. This one is like no other option UPS pickup pickup will be tried 3 times in next 3 business days. And oh an adult has to be there UMM I am the only one and work all day now what? They don't even give you a legit label to print leaving it up the the UPS driver so I can't even take to any drop point. Nice they try to make simpler many maybe don't have printers but then have to make it so you have no other options. I'd rather spend $10 and pay to ship it back than try and have to jump through hoops.

This was asked 5 years ago so I want to know if it is still accepted. Can I leave the package outside with a note and probably my tracking id?

Afternoon Y'all,

I made the Amazon return request this past Thursday(May the 12th), and the return confirmation stated that UPS would be by on the next business day to pickup the return(Friday the 13th in this case).

A driver never came by, though. I WFH and had even left a note on my door basically saying that the item was boxed up and ready to go and to please knock. Nada(I'm getting the vibe that no one came by period).

Is this normal? I.E, Amazon overpromises next business day pickup? Or did I fall through the crack somewhere?

Believe me, I'd much rather just take this return to the store. I'm fully capable of doing so, but Amazon isn't giving me that return option. I either wait for a driver, or pay to ship it back on my own out of pocket.

Hi, I hope I can get insight from UPS employees regarding Amazon returns. I have a package ($600 computer hardware) that I need to return, but I'm only given the option to have UPS pick-up. I've never had this limitation in my years as a Amazon customer and the Customer "service" have been no help to allowing me to drop it off at a nearby UPS store or warehouse.

I live on a busy main street with an open entry 15-20ft from the road and no one is home all week, so I'm not leaving my package all day for all to see and expose to the elements (South Floridian). Is there any way I can print and or receive a label and drop it at UPS?

* I was thinking the label driver's leave at the door after an attempt would be enough to take to a nearby UPS hub/store - correct?

Thanks in advanced for any guidance

Recently, I've tried a return to Amazon and the only option available to me is for UPS to pick up from my house. The return instruction states that the UPS personnel will come with the prepaid label; however, when said person arrived to my door, they didn't have anything on them, no label to scan to show that someone from UPS had picked up my package, nor is there any other paper trail, and he was just going to take my package that's worth closed to $500 to walk away.

I was so surprised of how unprofessional it was, so I refused to give him the package as I won't have any proof that this person walked away with $500 worth of my items without any tracking. He said he will return the next day with a pre-printed label the NEXT day, and it has been 10 days from said claim. No UPS personnel ever came back.

Just called Amazon again to make a new return request, and unfortunately as the items are Apple Airpod Pros, the only option is to have UPS pick up. The CSR told me not to worry because they would have a pre-printed label and once scanned, they would know the items were picked up. The unfortunate part is... They did NOT come with any label and was just going to walk away with my package. It's only then that Amazon CSR advised me should the UPS personnel come again without any labels to scan or any paper trail (with this new return), call them immediately after the person pick the package up. I will do that, but I will also come out with my phone to record the exchange for proof that they did pick up the package.

Imagine this driver picking up 30 packages or more from various houses on their route, without any labels to track which is which, how would s/he remembers which packages belong to whom when s/he gets back to the center? Who's to say s/he doesn't have a designated drop off (at a house that's on their route and meet up with an accomplish) to hand off our unaccounted packages, then it will be a he says she says, their words against ours as to where the items may be? On their route during the day, it would still look like they were just driving along their route and didn't make any deviation, but ofc someone else can also happen to park across the street of a house where s/he is stopping to get those packages :) Not to claim that it is happening, but always a possibility.

There was a return I made to Kohls last November and Amazon claimed that I had only returned 1 of the 2 items when I was certain I had dropped off both. Make sure you take pictures of items you bring anywhere to return at the drop off location & the scanned label. IN between the transit from the drop off to the warehouse to be process, someone had "inadvertently" got items lost so much more frequently now. Be sure to protect your own assets. Not to be negative, but do take all precautions to protect yourself even if a seemingly saint had made promises. Lately, there has been so many lost items and amazon customer service/return has been shoddy at best.

Amazon delivered the wrong item a few weeks ago (it even has a picture of a different item on the shipping box). It's extremely heavy, so thankfully the home pickup option was available for the return. I'm just learning today, however, that an adult needs to be home during the pickup window, which is eight full hours right in the middle of the work day.

Is this for real? Are people really supposed to just take the day off work when Amazon sends them the wrong package? What will happen if I leave the package out on my porch with a note?

Hey, so I ordered a bed frame and it was defective so I placed a replacement for it on Amazon, since it's a heavy item they arranged for a UPS pickup.

I placed the whole thing packed into the original box, taped it up and placed it outside with a sign saying "UPS pickup" but they did not pick it up. The person just left the labels next to my door and left. The frustrating this is that they did not even knock the door. Now I have to carry the damn thing to a nearby UPS store to return it. Anybody else faced this issue?

And do you guys know if I can contact them for pickup again?

Thanks guys!

I read through a couple reddit posts regarding this question, but i have so much anxiety and want to make sure I do this correctly lol. So since I selected free UPS pickup for my 1 return, I’m supposed to:

1. Use a box with no type of shipping label attached to the outside. Just a plain sturdy box.

2. Have the return item taped up in the box, with the QR code/return authorization page I printed INSIDE of the box, not affixed to the outside.

3. Leave it on my porch and include a note or something that says “UPS Pickup” so the driver knows its the correct box to take. (I plan to be home, but I’m scared I wont hear if they knock)

Is that it? The driver will leave a receipt for me (or hand it to me), and they will have the shipping label that they need to place on the box? I’m sure you guys get these stupid questions a lot, so I apologize in advance. I googled it but a lot of results are from several years ago and I wanted accurate info so I can do this right and make the drivers life as easy as possible! Thanks...I appreciate everything UPS drivers do to help us get our packages where they need to go.

What can i do. They said they have no option

I don’t have another box for my return so I had to improvise. I know I should maybe buy one but I had lost my wallet and replaced my cards so don’t have money rn. Is this acceptable or would I be turned away 😭

Most of my UPS returns are by QR code and Temu provides a UPS label you print. I currently have 1 Amazon return that I had to print a label for. Since I didn't initially choose UPS pickup and pay the fee, would they still pick up the package with the UPS label I printed as well as my Temu packages?

I’m scheduling a UPS pickup for something else and thought of adding these packages to the pickup when I do schedule. Just wondering if they would pick up those packages with the Amazon & Temu labels I printed as well, or if I should just take them to the UPS store like I usually do. For one, I don’t know if the label for Amazon & Temu we print ourselves differ in any way - as far as what’s acceptable for pickup VS dropping off the package and getting it scanned there. Plus, I don't wanna look like I’m cheating the system or anything with my Amazon return since I didn't pay the pickup fee. TIA! 😊