How do you "chat" with customer service???
Speak directly to customer service representative
How in the world do i contact customer service?
UPS Contact Information - How I got a person on the phone
As the title says, how do you chat online with customer service??? I see an option for it. But when I click on it all I get is a space to put in a tracking number, and a list of "FAQ's". But if you put in your tracking number, you just get sent to the tracking window. I am starting to think that this is just some kind of joke. That they don't actually offer online chat with customer service. But maybe they had to put it on there for legal purposes or something.
Their entire customer service department is like driving but you can only make left turns. You just keep going around and around and around until you get right back where you started from. Seems like they purposely go out of their way to make sure you dont talk to an actual human being..... and even when you do (by some miracle) get the chance to speak to an actual living person, you can barely understand their thick accent. And they give you some phoney ass name.
"Hello, this is Robert from UPS customer service. How may I help you?" Bullshit!!! We all know your real name is Rahjish.
....... sorry about that. Got a little carried away I guess. I am sure all of you can relate. Anyways, back to the question at hand. Does anyone know how to actually use the UPS customer service "CHAT" option???
877-289-6418, option 4 (other) I just was able to speak to a live UPS person about my delivery issue (3 failed delivery attempts, even though I was home, and now being returned to sender). Found out the identity of the sender, contacted sender, and make alternative arrangements. I chose call-back option and got a call back within 10 minutes. It seems to me that 800-742-5877 is strictly Artificial Intelligence no matter what time you call.
So when i try and email them directly, you receive the typical
“ Dear UPS Customer,
Emails sent directly to customerservice@ups.com or customer.service@ups.com are not monitored or received. “
But when i follow the directions to contact them on the website, i get this error no matter what i write/select. Or i get the ‘An unexpected error occurred. Please try again later. (UPS:0000)’ I’ll add a photo in the comments if i’m able to. So i can’t get ahold of them to even ask about all the issues i’m having. How can i fix this?