Contact the vendor. Sounds like they cancelled it Answer from Senseiit on reddit.com
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UPS
ups.com › us › en › fragments › support-portal-fragments › need-to-cancel-void-shipping-label-ss
need-to-cancel-void-shipping-label- United States
Within 90 days of creating your ... Shipments can only be voided if they were created or billed using a UPS shipping account number. ... Note: If more than 90 days have passed since you created your label, you must contact UPS to request a void.
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Reddit
reddit.com › r/ups › tracking says shipment cancelled, but receiving customs updates afterwards?
r/UPS on Reddit: Tracking says shipment cancelled, but receiving customs updates afterwards?
January 23, 2025 -

Ordered item from Italy, seller gave tracking info. I was receiving email updates late last night saying the package is being prepared for customs, but according to the tracking number it was cancelled at 13:43 local time, 12:45 my time, shortly after the label being generated.

Has the seller cancelled it, or is this an automatic message if the address info is illegible, for example.

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UPS
wwwapps.ups.com › us › en › support › shipping-support › view-void-shipments
Void a Shipment | UPS - United States
... https://delivery-p55671-e392469.adobeaemcloud.com/adobe/assets/urn:aaid:aem:5153ea23-d9b8-40a8-a81c-0bb8da6fc3ea · If more than 90 days have passed since you created your label, you must contact UPS to request a void.
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Pitney Bowes
pitneybowes.com › pitney bowes support › voiding a ups or fedex label in pitneyship pro or pitneyship enterprise
Voiding a UPS or FedEx label in PitneyShip Pro or PitneyShip Enterprise | Pitney Bowes Support
February 5, 2026 - If you do use the label, even after voiding it, FedEx or UPS will charge you for the label cost. This applies to FedEx and UPS only. For USPS labels, you must request a refund. ... If the Void option is not available, you can still mark the label as cancelled in your history if needed.
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Opero
kb.opero.com › home › knowledge base › using the app
How to Cancel a Shipment after Creating the Label – Opero Ship Knowledge Base and Documentation
The process to cancel a shipment ... information regardig this process. For FedEx, UPS, and DHL, it is only when you give the package to the carrier to be shipped that the carrier will scan and process the label....
Find elsewhere
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Late Shipment
lateshipment.com › blog › unused-shipping-labels
How to Handle Unused Shipping Labels | LateShipment.com
June 30, 2025 - Within 90 days of creating your shipping label on UPS’ website, you can void your shipment through your shipping history. This window is quite tight with FedEx as cancellation can be done only before midnight central time on the day it was created or on the date on the label (for future day ...
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ShippingEasy
support.shippingeasy.com › hc › en-us › community › posts › 4407626363803-Cancel-a-Shipping-Label-that-UPS-Store-Voided
Cancel a Shipping Label that UPS Store Voided – ShippingEasy
Is there a way to cancel that too? ... Thank you for posting to our forums! For UPS shipments, the Carrier does not charge you for the shipment until it's been scanned and delivered.
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EBay
community.ebay.com › t5 › Shipping › Will-the-ups-label-auto-refunds-if-that-transaction-is-canceled › td-p › 34323426
Will the ups label auto refunds if that transaction is canceled?
March 14, 2024 - There was a shipping problem and we decided to give up the shipment after several weeks. ... No. That is the shipper's rules , not eBay's your dealing with. Cancel and repurchase when needed. ... So you created the label a few weeks ago? You might be able to get customer service to void it but it may be too late.
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ShippingEasy
support.shippingeasy.com › hc › en-us › articles › 4407179116699-Cancel-Shipping-Label-via-ShippingEasy
Cancel Shipping Label via ShippingEasy – ShippingEasy
March 12, 2026 - You can request a UPS from ShippingEasy One Balance label cancellation within 30 days after a label is created. If a label was not scanned, a refund would be immediately issued to the Stamps.com account.
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Reddit
reddit.com › r/ups › i just had this label created today… should i be concerned?
r/UPS on Reddit: I just had this label created today… should I be concerned?
February 2, 2025 -

I created a UPS shipping label today via Pirate Ship and the tracking information is showing that the shipment was “cancelled” back in November… I have never created a UPS shipping label before (only USPS) so I’m confused as to why it would show this. Is it simply an old tracking number that was reused for my package? Should I be worried?

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ShipStation Help
help.shipstation.com › hc › en-us › articles › 360026157751-Void-Labels
Void Labels – ShipStation Help
1 week ago - If you create a new label for an order after voiding the original label and reship the order, the store that the order originated from will not be notified of the new shipment and tracking information.
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Amazon
sellercentral.amazon.com › seller-forums › discussions › t › 6b8cc0b362944b7baabb304a348446b9
Printed one label then cancelled the other, then used wrong label. What to do?
April 23, 2022 - I have a UPS label I canceled on 4/3/22 and shipped via USPS, the UPS tracking # is still listed when I click edit shipment on the order. I’m not sure why the Amazon system did not update the order with the USPS tracking number. When I track the UPS label on the UPS site all it says is label created, like it should.
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Pitney Bowes
pitneybowes.com › pitney bowes support › voiding or refunding a ups or fedex label in pitneyship
Voiding or refunding a UPS or FedEx label in PitneyShip | Pitney Bowes Support
April 21, 2026 - This applies to FedEx and UPS only. For USPS labels, you must request a refund (see link below). ... The label is older than 30 days. A FedEx manifest has been printed (FedEx only). If the Refund/Void option is not available, you can still mark the label as cancelled in your history if needed. Select Shipping & Mailing > Request a Refund. Select the arrow next to the desired shipment...