Received shipment email, UPS tracking says "Shipment information voided". Anyone else gotten this?
I have the same problem now too. Here's how to get your new tracking number:
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Create a My UPS account if you do not already have one (it's free).
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Log In to your account.
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Check your tracking number. Look under Additional Information and you should see Reference Number(s):. Copy the longest number. You'll only see this if you're logged into your My UPS account.
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Go to Tracking and click on Track by Reference.
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Leave the Shipment Type on "Package". Paste the long reference number you copied into Shipping Reference. Select your country and click Track.
You should see your old tracking number that has been voided along with the new valid one.
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I am having my great grandfather’s heirloom shotgun (1930s Browning Auto-5 for those curious) sent from my great uncle in IA to where I live in TN. He shipped it today via UPS to my FFL here in TN. The tracking number says it will arrive on Monday, but when I signed up for text alerts it sent me a text that says “Shipment void as of 3:30 PM”. However the tracking search on the UPS website still says its shipped with a delivery date of Monday.
Anyone have any clue whats going on? The only thing I have considered is that it might have been flagged by UPS briefly because it is a firearm (which is completely legal to ship to an FFL)
Thanks!
UPDATE: This solved itself. UPS has confirmed it is in transit and that the text alert system simply glitched for my tracking temporarily, but it is working correctly now. I will be leaving the post up for now so anyone else seeking help can view it.
So I got an email last night saying my order (#48323) shipped on Tuesday. However, clicking the UPS tracking link brings up a page that says,
"Shipment information voided.
The sender has voided the UPS tracking number created for this shipment. UPS does not have possession of this shipment."
I emailed support this morning but haven't heard back yet. Just wondering if anyone else has encountered this?
UPDATE: Got a reply back from support:
"Sorry for the confusion. You will get an email with the proper tracking number tomorrow."
Looks like everything's okay after all...
I have the same problem now too. Here's how to get your new tracking number:
-
Create a My UPS account if you do not already have one (it's free).
-
Log In to your account.
-
Check your tracking number. Look under Additional Information and you should see Reference Number(s):. Copy the longest number. You'll only see this if you're logged into your My UPS account.
-
Go to Tracking and click on Track by Reference.
-
Leave the Shipment Type on "Package". Paste the long reference number you copied into Shipping Reference. Select your country and click Track.
You should see your old tracking number that has been voided along with the new valid one.
I got the same from my tracking number. Does that mean it wasn't even sent for shipping? Oculus VR should pay for faster shipping.
Looks like yet another logistics mistake from Oculus VR. In my organization, the person in charge of shipping and logistics would've already been fired by now... jeez I don't wish anyone wrong, but it's one thing to buy SDK's and understanding the complexities of manufacturing, but it's a whole different ball game having a well executed and fail proof distribution and make this many mistakes.
Some relatives are visiting early next week and it seems they won't be able to see what I've been working on and what VR is all about.