I do have a somewhat similar problem, but mine started on Windows 10 and continued on Windows 11. For me, the problem is that my Surface Book 2 and Dock 2 randomly does not recognize my Samsung 49" curved monitor on startup or waking from sleep or lock. I then have to cycle the power on the Samsung monitor for it to be recognized by Windows and my original display configuration is restored, although with icons often in disarray.
I have contacted both Microsoft and Samsung about this, but no solution have been found.
I do have a somewhat similar problem, but mine started on Windows 10 and continued on Windows 11. For me, the problem is that my Surface Book 2 and Dock 2 randomly does not recognize my Samsung 49" curved monitor on startup or waking from sleep or lock. I then have to cycle the power on the Samsung monitor for it to be recognized by Windows and my original display configuration is restored, although with icons often in disarray.
I have contacted both Microsoft and Samsung about this, but no solution have been found.
Hi JohnRizzuto,
Thank you for reaching Microsoft Community. I'm sorry to hear about the issue you encountered on your Surface Pro 7 and Surface Book 3 connected to a Surface Dock 2 and external monitors after a Windows 11 update.
When using the Surface Dock 2, the monitor is connected to the rear USB-C ports of the dock, may I know which ports are you using on the monitor? Is it also the USB-C port or the DisplayPort 1.2, or HDMI 2.0 port?
I'm not sure if these steps was tried already when you contacted support but please do so if not yet:
1: Update Surface Dock 2 using the MSI package
See: Update your Surface Dock (microsoft.com)
2: Clear the display cache of the device
See: Troubleshoot connecting Surface to a second screen (microsoft.com) and refer to Solution 6
Hope this helps.
Kind regards,
Marrion
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I have the same problem with my Surface Book 2. The problem occurred after updating to Windows 10 21H1. My USB-C to HDMI is not working any more.
I have bought a new USB-C to HMDI adaptor but the problems stays.
The USB-C port for other devices like a SSD disk is working okay .
Hope that Microsoft solve this problem very soon.
I bought a USB-C to DisplayPort cable and the video output works well, so the issue must be related with HDMI...
Hi All,
I have been struggling to resolve this problem for long time as well!!
But I am able to fix it by following a method that I saw online. I unplug everything from my laptop and leave it alone. Then long press the power button for 40 seconds, have to be exactly 40 seconds! Then turn on the laptop and connect all cable, HDMI/USBC wire.
It works well now! I am about to connect two monitors at the same time !
Hi All,
I have been struggling to resolve this problem for long time as well!!
But I am able to fix it by following a method that I saw online. I unplug everything from my laptop and leave it alone. Then long press the power button for 40 seconds, have to be exactly 40 seconds! Then turn on the laptop and connect all cable, HDMI/USBC wire.
It works well now! I am about to connect two monitors at the same time !
I can't thank you enough~!!
I struggled for a couple of hours trying to get it to work after some updates and holding the power button like that and following this actually worked!!!!!!
Thank you thank you thank you