Check filing periods for each international mail service. Gather your documents including your 13-digit tracking number and other supporting documentation. Click "Create an Inquiry," log in to your USPS.com account, and complete the online form. NOTE: If any required documents are not included, you will be unable to submit your inquiry. If your inquiry is eligible for a claim, you will be notified via email: "Claim Sent for Review."

FIELD INFORMATION KIT · This information kit is designed to inform Postal ServiceTM employees about changes to the international claims and inquiry process. The improved process provides greater convenience as customers now simply call the International Inquiry Center at 800-222-1811 to initiate ...

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To begin an international inquiry, which could result in an international claim, please visit File an International Claim. For more information on the processes, continue using this article · Did you send an item from the US to a foreign country and it was missing contents, damaged, or lost ...

Effective January 17, 2006, we are revising the International Mail Manual (IMM) to reflect changes to the international inquiry and claims process. Our new process will provide greater customer convenience as customers will now simply call the International Inquiry Center at 800-222-1811 to ...

Provide any additional documentation that may be helpful. Agree to the "Terms and Conditions." You can choose to "Review" and edit information you need to revise or "Submit Inquiry." You will receive an email confirming your submission with a reference case number.

“Inquiry” is a general term that includes: · Inquiries can be initiated for Global Express Guaranteed (GXG) items, Priority Mail Express International items, Priority Mail International items, and registered items. Inquiries are not accepted for ordinary letters or M-bags.

As noted in the article titled "IMM Revision: International Inquiry, Claims, and Postage Refund Processes" in Postal Bulletin 22172 (1-19-06, pages 20 and 45-50), effective January 17, 2006, customers should call 800-222-1811 to inquire about the status of registered, recorded delivery, and ...

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You can initiate inquiries for Global Express Guaranteed (GXG), Priority Mail Express International, Priority Mail International parcels, and Registered Mail items. The Postal Service does not accept inquiries for ordinary letters, First-Class Package International Service parcels, Priority ...

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Postal Bulletin 22225 > Information Desk > Marketing > International Inquiries and Claims · It’s the time of year when customers might need to know how they can make an inquiry on their international holiday pack­age or file an insurance claim if the item was lost or damaged.

Share via email · Loading · InternationalClaim Inquiries · Where is my package? Tracking Status Help · Missing Mail - The Basics · Delayed mail and packages? Informed Delivery® - The Basics · Change of Address - The Basics ·

Get help with USPS products and services: Connect with USPS Customer Service by email or phone.

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the date of mailing by calling 800-222-1811 or by going to International · Inquiry Online at usps.com/help/claims.htm.

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