I can't imagine that Steam requires that much work. The bulk of the work would probably be dealing with customer service issues, I imagine.
Valve almost never releases games so it makes me wonder what any of their employees do to fill their days. Other gaming companies (that make less money) release massive open-world games basically every other year. Rockstar doesn't release many games but the ones they do release are so complex, massive, and popular that you know they spent their time well.
I'm definitely not saying that I want Steam to become like Activision or anything, I'm just curious what the hell it's like to actually work there. If there's no real hierarchy of leadership, how do you measure performance? How can you know if someone is worth their salary? How do you tell a good employee from a bad employee?
I would honestly pay money to shadow a Valve employee for one week just to know even if I had to sign a ton of NDA's.
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They had 181 people working on all oft their games. Remember when you hate on cs2 its probably like 20 people trying to keep the ship floating.