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Vanilla Gift
vanilla-gift.pissedconsumer.com › customer-service.html
Vanilla Gift Customer Service Phone Number (844) 433-7898, Email, Help Center
1 week ago - The live operator at Vanilla Gift Card support helpline will assist you with purchasing the Gift Card online. If you are already the Card owner and have questions, call Vanilla Gift Card at 1-833-322-6760.
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Vanilla Gift
vanillagift.com › help
Frequently Asked Questions: Vanilla Gift Card Q&A | Vanilla® Visa®
If you cannot find this email or need assistance, please call Customer Service at 1-844-433-7898. ... If you have questions about purchasing Gift Cards online, please call us at 1-844-433-7898.
Discussions

VISA Vanilla Gift Card Zip Code + Customer Service issues
I just had the exact same thing happen. I had to call their customer service, 833-322-6760, there is an option to press zero to talk to a person. They really are pretty sketchy. They recently removed the option to add your address or name, they told me cards were now "not personalized" and if a site did need it to just use my own. This is what I had done on Amazon and by not being correct the transaction was declined and then VanillaGift card's system marked it as compromised and froze it. That is why you got the message it was unable to be used. It now requires them to reissue a new one which I should bet in about 2 weeks. When I asked how to use the replacement one online properly she suggested I don't and to use it in-store. No site stole your card info, it is just set up that you don't have the full info to use it correctly online. They are hoping you won't bother waiting on hold for 40 minutes like I had to to get the new card and they keep the money. I was going to talk to someone higher up because it really is scummy what they are doing but they put me on hold for another 20 minutes and I gave up. More on reddit.com
🌐 r/CreditCards
35
11
April 3, 2023
How to talk to a real human about problem w/ visa prepaid card?
Visa prepaid cards are notorious for not working for online purchases. This is a well known issue that is unlikely to get resolved, unfortunately. More on reddit.com
🌐 r/Advice
7
1
May 25, 2024
Visa Vanilla support help.
If you have questions about a Vanilla Visa® Gift Card already purchased, please contact Vanilla Visa® Gift Card for assistance at 1-833-322-6760. From: https://www.vanillagift.com/help More on reddit.com
🌐 r/CreditCards
2
2
December 19, 2022
How can I contact Vanilla Prepaid customer service?
The only number you should be calling is the number listed on the back of your VGC. And calling them is the only way to resolve a problem. And yes I have had to call them. More on reddit.com
🌐 r/CreditCards
6
0
April 7, 2023
People also ask

Where can I buy a Vanilla Gift Card?
You can buy Vanilla Gift Cards online at VanillaGift.com. You can also buy them at participating retail locations.
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vanillagift.com
vanillagift.com › help
Frequently Asked Questions: Vanilla Gift Card Q&A | Vanilla® Visa®
Does my Vanilla Gift Card expire?
The funds on both Physical and eGift Cards never expire. However, your Gift Cards do have an expiration date listed to facilitate transactions.The “Valid Through” Date indicated on the back of your Physical Gift Card or displayed on your eGift Card is not actually an expiration date. It is intended primarily for fraud protection purposes and permits your Gift Card to be used for ordering online or by phone.
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vanillagift.com
vanillagift.com › help
Frequently Asked Questions: Vanilla Gift Card Q&A | Vanilla® Visa®
What payment methods can I use to purchase a Vanilla Gift Card?
You can purchase Gift Cards using Visa, Mastercard, American Express, or Discover credit/debit cards. You can also purchase Gift Cards online with PayPal, Venmo, Click to Pay, or Apple Pay (on supported devices) at checkout. Regardless of payment method, the billing address must be in the United States.Please note VanillaGift.com cannot accept payment methods with addresses from the state of Hawaii. VanillaGift.com cannot accept payment methods with addresses from the state of New Mexico for orders equal to or greater than $1,000 within a 24-hour period.
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vanillagift.com
vanillagift.com › help
Frequently Asked Questions: Vanilla Gift Card Q&A | Vanilla® Visa®
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Elliott Report
elliott.org › home › vanilla gift customer service contacts
Vanilla Gift Customer Service Contact Support Via Phone Email Exec Contacts - Elliott Report
August 8, 2025 - In essence, Vanilla Gift is one of the many prepaid card services under the InComm Payments umbrella. Call (844) 433-7898. No, Vanilla Gift does not explicitly provide a customer service email address on the website.
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Costco
customerservice.costco.com › app › answers › answer_view › a_id › 719 › ~ › what-payment-methods-are-accepted-at-costco
What payment methods are accepted at Costco?
5 days ago - Welcome to the Costco Customer Service page. Explore our many helpful self-service options and learn more about popular topics.
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Vanilla Gift
vanillagift.com › visa-gift-cards
Visa® Gift Cards | Vanilla® Visa
They are activated upon purchase and shipped to the recipient’s email ready to use. If you have questions about purchasing Visa Gift Cards online, please call us at 1-844-433-7898.
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Vanilla Visa
vanilla-visa.pissedconsumer.com › customer-service.html
Vanilla Visa Customer Service Phone Number (844) 433-7898, Email, Help Center
1 week ago - The best email to contact Vanilla Visa is [email protected]. 55% of customers use this email address to address their issues and concerns. Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult. ... Two letters and online complaints ignored. I’ve reached out to CVs and local Sheriff for help. Read full quote ... I bought a $500 gift card ...
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Visa
visa.com › en-us › personal › cards › gift › gift-card-balance
Check Visa Gift Card Balance | Visa
If your purchase is declined and you believe the card has sufficient funds, please contact the card issuer at the toll-free number listed on the back of the card. When gifting a card, remember to give the recipient all the materials you received with the card at the time of purchase.
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Vanilla Gift
balance.vanillagift.com
Vanilla Gift
We cannot provide a description for this page right now
Find elsewhere
🌐
GetHuman
gethuman.com › all companies › vanilla gift card customer service
Vanilla Gift Card Customer Service Phone Number 800-571-1376: Call Support
1 week ago - Common problems addressed by the customer care unit that answers calls to 800-571-1376 include Fraud, Account Access, Refund a Charge, Lost or Stolen Card, Dispute a Charge and other customer service issues.
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Vanilla Gift
vanillagift.com › here-to-help
Here To Help Gift Card | Vanilla Visa
Here to Help First Aid Gift Card
Offer your support with a first aid visa gift card from Vanilla Gift. Now available as an eGift card so you can shop from home!
Price   $10.00
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Vanilla Prepaid
vanillaprepaid.com › index.html
Gift Card Website
Enter your card details to activate your gift card and check the balance and transaction history.
🌐
GetHuman
gethuman.com › all companies › vanilla visa card customer service › gift card assistance phone number
Vanilla Visa Card Gift Card Assistance Phone Number 800-571-1376
April 4, 2011 - Call Vanilla Visa Card Gift Card Assistance by tapping their phone number here. Learn how to get a human rep on the line the fastest, when to call for the shortest wait on hold and more. Use our web-based phone so we can dial, navigate through their phone maze, and get a human on the line for you.
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Vanilla Gift
vanillagift.com › blog › how-to-use-vanilla-visa-online
How to Use a Vanilla Visa Gift Card Online | Vanilla® Visa®
If you do not want to go to another site or if the gift card still isn’t working on another site, contact Vanilla Gift customer service at 1-833-322-6760 for assistance.
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Vanillagift
vanillagift.com › big-happy-holidays
Big Happy Holidays Gift Card | Vanilla Visa
Personalize your Vanilla Visa Gift Card with a custom photo or unique design, then add a heartfelt note or Gift Card Box for an extra special touch.
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GetHuman
gethuman.com › all companies › vanilla gift card customer service › prepaid card customer service phone number
Vanilla Gift Card Prepaid Card Customer Service Phone Number 800-652-9174
November 26, 2010 - Call Vanilla Gift Card Prepaid Card Customer Service by tapping their phone number here. Learn how to get a human rep on the line the fastest, when to call for the shortest wait on hold and more. Use our web-based phone so we can dial, navigate through their phone maze, and get a human on the ...
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OneVanilla
onevanilla.pissedconsumer.com › customer-service.html
OneVanilla Customer Service Phone Number (877) 770-6408, Email, Help Center
2 weeks ago - Call or write an email to [email protected] to resolve OneVanilla issues: Cards, Account, Payments and Charges. Visit the company website www.onevanilla.com or help center for more information.
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Reddit
reddit.com › r/creditcards › visa vanilla gift card zip code + customer service issues
r/CreditCards on Reddit: VISA Vanilla Gift Card Zip Code + Customer Service issues
April 3, 2023 -

I've been trying to use a VISA vanilla gift card I got for my birthday a couple days ago. Every site has asked me for a Zip Code, and I've tried inputting my own, and the one of the store it was bought at. Neither worked. I also tried inputting the zip code of the person who bought it for me. I activated the card on the vanilla visa gift card site, but contrary to what I've seen, there wasn't a Zip Code option for where to set a zip code, though others had one on the very same site. As I was trying, I went back to the balance checking page on the vanilla visa gift card site, and it said:

ON HOLD Your Card is unable to be used at this time. Please immediately call the customer service number on the back of your Card.

However, the number on the back of the card is always a robot with 3 options. FAQs, Check my Balance, or Report my card stolen or missing. I really have trouble with using most robotic over-the-phone interactions, and almost always do better talking to a real person, however, there doesn't seem to be a way to get help from one. Only the robot, and my problem isn't one of the three things it offers help with.

I'm scared that some website got ahold of my card number and is stealing the money. The card had 100 dollars on it and I really can't afford to waste that kind of money right now.

If anyone has any insight on what to do or who to call, that would be really helpful right now.

Thank you.

Top answer
1 of 5
3
I just had the exact same thing happen. I had to call their customer service, 833-322-6760, there is an option to press zero to talk to a person. They really are pretty sketchy. They recently removed the option to add your address or name, they told me cards were now "not personalized" and if a site did need it to just use my own. This is what I had done on Amazon and by not being correct the transaction was declined and then VanillaGift card's system marked it as compromised and froze it. That is why you got the message it was unable to be used. It now requires them to reissue a new one which I should bet in about 2 weeks. When I asked how to use the replacement one online properly she suggested I don't and to use it in-store. No site stole your card info, it is just set up that you don't have the full info to use it correctly online. They are hoping you won't bother waiting on hold for 40 minutes like I had to to get the new card and they keep the money. I was going to talk to someone higher up because it really is scummy what they are doing but they put me on hold for another 20 minutes and I gave up.
2 of 5
2
It sounds like your VGC is locked. When that is the case, you must talk to someone by calling the number on the back of the card. Choose "Report card stolen or missing". You will get to a person likely someone overseas. Explain that your card is locked, etc. etc. Also, when checking the balance, make sure you are using the website listed on the back of the VGC. These VGCs are best used in person at a store. Using them online can lead to it being locked. Most people don't know this flaw. I went through this a few months back.
🌐
Quora
quora.com › How-do-I-contact-Vanilla-Gift-Card-customer-service-regarding-a-compromised-gift-card-other-than-calling-the-number-on-the-back-of-the-card-as-they-are-very-unhelpful
How to contact Vanilla Gift Card customer service regarding a compromised gift card other than calling the number on the back of the card as they are very unhelpful - Quora
Answer (1 of 10): Call the number on the back of the card and when answered ask to speak with their supervisor. Ask if they have the authority to do ____what you want____ and if any hmmmm ask to speak with THEIR supervisor. Just keep going UP until you get someONE who can do someTHING! I had to ...
🌐
JustAnswer
justanswer.com › computer › k5cmj-trying-use-vanilla-gift-card-won-t-let-me.html
Vanilla Gift Card Issues: Replacement, Registration & Customer Service | JustAnswer
September 10, 2022 - If your Vanilla Gift Card won’t work, first verify activation status by calling the number on the back. Ensure the card is registered if required. Check the available balance online or via phone. Some merchants may decline prepaid cards; try a different retailer or online purchase. If declined despite sufficient funds, contact Vanilla customer service for potential holds or restrictions.