VISA Vanilla Gift Card Zip Code + Customer Service issues
Does Vanilla Gift Card have genuine customer service?
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More on reddit.comvisa vanilla gift cards straight up not working any more? customer support useless.
How can I contact Vanilla Prepaid customer service?
How do I contact Visa about sponsorship?
All sponsorship requests must be sent in writing to:
Event and Sponsorship Marketing Dept.
Visa USA
P.O. Box 8999
San Francisco, CA 94128-8999
What do I do if a merchant will not accept my Visa card?
Your payment experience is incredibly important to us. Merchants who display the Visa logo are not permitted to choose whether or not to accept a Visa card for payment if the customer is acting in good faith.
Visa has over 14,000 financial institution clients that issue their own Visa cards and sign up merchants to accept them. These institutions set the terms and conditions for their merchant relationships and, therefore, handle all customer service matters relating to them.
We recommend that you notify your Visa card issuer using the customer support number appearing on your Visa statement or the back of your Visa card. Your Visa card issuer has access to the appropriate Visa rules and regulations, as well as the Notification of Customer Complaint forms to file complaints.
When will an authorization hold on my card be removed?
While most transactions have a hold of less than 24 hours, Visa protects cardholders by requiring issuers or financial institutions to remove all holds within 72 hours or less.
I've been trying to use a VISA vanilla gift card I got for my birthday a couple days ago. Every site has asked me for a Zip Code, and I've tried inputting my own, and the one of the store it was bought at. Neither worked. I also tried inputting the zip code of the person who bought it for me. I activated the card on the vanilla visa gift card site, but contrary to what I've seen, there wasn't a Zip Code option for where to set a zip code, though others had one on the very same site. As I was trying, I went back to the balance checking page on the vanilla visa gift card site, and it said:
ON HOLD Your Card is unable to be used at this time. Please immediately call the customer service number on the back of your Card.
However, the number on the back of the card is always a robot with 3 options. FAQs, Check my Balance, or Report my card stolen or missing. I really have trouble with using most robotic over-the-phone interactions, and almost always do better talking to a real person, however, there doesn't seem to be a way to get help from one. Only the robot, and my problem isn't one of the three things it offers help with.
I'm scared that some website got ahold of my card number and is stealing the money. The card had 100 dollars on it and I really can't afford to waste that kind of money right now.
If anyone has any insight on what to do or who to call, that would be really helpful right now.
Thank you.