If you choose to pick up your order, we'll refund the delivery fee and tip amount that was on your order.

August 7, 2025 - You may also contact our customer service team at 1-800-925-6278 (1-800-WALMART).

Walmart Inc. Wellness Services App Privacy Policy and Notice of Privacy Practices ... When you get items delivered from the store to your home with Walmart delivery services, you can tip your driver and give feedback on your experience.

[email protected]*Toll-free TTY services:1-800-439-0266 · Prefer talking to us in person? Visit a Walmart store

Check the receipt in your email to see if the item was out of stock or substituted. If we charged you for the item but it's missing from your delivery, select the Chat with us button.

February 23, 2009 - Here is how our research team describes the way the WalMart phone system greets you: For orders, online pickup, or delivery, press 1. For locations and hours of any Walmart or Sam's Club, press 2. Store experience, gift cards, or credit cards, press 3. If you are a current or former associate, press 4. Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2, then 1, then 3 then 5 OR Keep saying "Customer Service"

1 week ago - Call or write an email to [email protected] to resolve Walmart issues: Shipping and Delivery, Request for Information, Product/ Service. Visit the company website www.walmart.com or help center for more information.

Other InHome Delivery Options · Event Support · The Walmart Site and App Experience · Find, Purchase and Send a Gift · Out of Stock Items · Quantity Limits and Bulk Purchases · Price and Other Listing Errors · Extra Savings · Seller Promocodes: Customer Terms and Conditions · Store or Associate Feedback · Food Safety · Online Vision Center Orders · Apple Services Offer ·

Walmart Inc. Wellness Services App Privacy Policy and Notice of Privacy Practices ... The Chat with Shopper feature is available for Walmart.com delivery orders at select stores.

Yes. Every Walmart Associate is insured up to $1 million for liability. If something is damaged during a delivery, please contact Customer Care.

Walmart Inc. Wellness Services App Privacy Policy and Notice of Privacy Practices ... Follow the steps below if you didn't receive your items but got a delivery notification.

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July 17, 2025 - Customer service handles all types of order problems, including delayed shipments, missing items, and damaged products. They can track packages, investigate delivery issues, and process replacements or refunds.

August 9, 2023 - Navigate Walmart Grocery for easy online grocery shopping and choose the right local store to access pickup/delivery options. Maximize savings with their referral program & credit card, plus consider alternative services like Amazon, Instacart, Shipt etc. Troubleshoot issues quickly by reaching out to customer care if orders are delayed or canceled.

October 28, 2025 - Ordering groceries online shouldn't be this much of a hassle. Requesting a refund is like pulling teeth. They deliver spoiled or damaged items, and when you tell them about it, they act like it's YOUR fault. It's annoying. Also, why does Walmart put a temporary hold fee on items that are substituted if the price of the substituted items is LOWER than the original item.

Walmart Inc. Wellness Services App Privacy Policy and Notice of Privacy Practices ... Sometimes a driver can’t deliver an order and it has to be returned to the store. At some stores, when this happens you’ll have the chance to change your Delivery order to a Pickup order in the Walmart app.

Curious about your order's shipping progress? We can help.

Before you contact customer care for a delayed or cancel order, be sure to:

Need to make changes to your Pickup or Delivery order? We can help.