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Apple Community
discussions.apple.com › thread › 7642599
Cannot Reset Security Questions We do not… - Apple Community
October 14, 2018 - We don't have sufficient information to reset your security questions.
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Reddit
reddit.com › r/applehelp › unable to reset security questions - we do not have sufficient information to reset your security questions
r/applehelp on Reddit: Unable to reset security questions - We do not have sufficient information to reset your security questions
September 7, 2022 -

Hi, I am unable to reset my security questions to access my Apple Id account and I'm stuck in a constant loop of being unable to remember the security questions and being confronted with the " We do not have sufficient information to reset your security questions." error prompt.

Help online has not taken me much further so any other possible advice would be much appreciated.

Thanks in advance.

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say bye bye to apple id, even apple sup cant help you. i lost because of this 4 y.o account
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I have got a same issue. What i did just created a new user in mac and enter email id which allowed me to set up 2 factor authentication and then I was able to reset questions
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UltFone
ultfone.com › home › ultfone activation unlock (mac) › how to fix apple id cannot reset security questions insufficient information
[Solved] Fix Apple ID Cannot Reset Security Questions Insufficient Information
September 10, 2020 - If Apple ID cannot reset security questions and displaying “we don’t have sufficient information to reset your security questions” message, contact the Apple account security team.
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Apple Community
discussions.apple.com › thread › 254831093
Unable to Reset Apple ID Security Questions
If you get a message about not having 'sufficient information', you will not be able to reset your security questions.* Realize that several years ago Apple transitioned to using to two factor authentication instead of security questions and has been encouraging users to switch to the newer ...
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Wondershare
drfone.wondershare.com › how-to › screen lock removal › how to fix apple id cannot reset security questions? updated 2025
Apple ID Cannot Reset Security Questions? How to Fix it Now!
Insufficient Verification Information: Apple requires enough information to verify your identity. If you lack details, you can't reset the questions. Network Issues: A poor or unstable network connection can interfere with resetting.
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Apple Community
discussions.apple.com › thread › 254918052
We don't have sufficient information to reset your security ...
If you answer your security questions incorrectly too many times in a row, you temporarily can't use your security questions. Try to reset your questions after the waiting period ends. ... I've already performed those actions upto step 6 where it asks me to answer questions that I didn't set ...
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Reddit
reddit.com › r/applehelp › cannot reset security questions - we do not have sufficient information to reset your security questions
r/applehelp on Reddit: Cannot reset security questions - We do not have sufficient information to reset your security questions
February 19, 2024 -

Hi, I can't login with my apple ID, I forgotten my security questions and when I try to reset them I get:

Cannot reset security questions

We do not have sufficient information to reset your security questions.

Please help.

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If you received that message the first time you tried to reset security questions, that indicates you never added and verified a Rescue Email. If you have a device currently signed in your that Apple ID, use it to reset your security questions. Without a trusted device nor answers to your security questions, you cannot use that Apple ID. https://support.apple.com/en-us/100643
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this is so stupid, how is this a problem in 2024
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iToolab
itoolab.com › unlock › how-to-fix-apple-cannot-reset-security-questions
Apple Cannot Reset Security Questions? Try This Out
If you have tried several attempts to change the security questions, but it still shows, “We don’t have sufficient information to reset your security questions,” the only solution is to contact Apple Support.
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iMobie
imobie.com › home › iphone unlocker › apple id cannot reset security questions? fix now! [new]
Apple ID Cannot Reset Security Questions? Fixes Here [Solved]
August 15, 2024 - This is a reliable way to regain access to your Apple ID, especially if you don’t remember the answers to your security questions. But keep in mind that if you’ve enabled two-factor authentication or two-step verification for your Apple ID, you won’t be able to access any options related to security questions. Now let’s dive into the step-by-step guide to using the verification code for recovering Apple ID. Step 1. Start your browser, go to the Apple ID official Webpage, and enter your Apple ID with the password to sign in.
Find elsewhere
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Alphr
alphr.com › home › ‘we do not have sufficient information to reset your security questions’ – how to reset apple account
‘We do not have sufficient information to reset your security questions’ - How To Reset Apple Account
June 19, 2021 - Follow the prompts to verify your identity, which varies in relation to your specific account and status. If you don’t receive the prompts, you cannot verify your identity at this time and cannot reset your security questions.
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Mecdata
mecdata.it › en › 2020 › 01 › apple-id-cannot-reset-security-questions-sufficient-information-to-reset
apple id: Cannot Reset Security Questions We don't have sufficient information to reset your security questions — mecdata.it
January 23, 2020 - The system fails and apple support tells you that you have forgotten your security questions. Support suggests you to access https://iforgot.apple.com/ to restore them but when trying to do it the error appears: “Cannot Reset Security Questions We don’t have sufficient information to reset your security questions”
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Stack Exchange
apple.stackexchange.com › questions › 260831 › how-to-reset-security-questions-if-i-forgot-them
apple account - How to reset security questions if I forgot them - Ask Different
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If you can't remember your answers ...

Have a look at: If you forgot the answers to your Apple ID security questions

At Apple ID, follow the onscreen steps to verify your identity. If you don't get any options to verify your identity, you can't reset your security questions at this time.

Choose new security questions and answers and select Continue.

If you need more help, contact Apple Support

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If you log in with your Apple ID on a device (any iOS 10+/macOS 10.12+ device should work), log out and do that several times, you'll eventually get a popup to enable 2FA... and it will let you do that without answering a single security question! I got the popup after logging in and out just once, but your results may vary.

Note: if you have macOS, you can use this method without logging out from your main account on your device - just create a new user, log in, and you'll be asked to link your iCloud account. (thanks for the tip, kallax!)

Others have confirmed that this method still works:

I had a very old Apple ID with remaining credit that was only used for iTunes and not yet activated for iCloud. I had already changed the password via the email address some time ago. But resetting the security questions was not possible anymore, because I could not answer enough questions for that. And after several attempts even this form was blocked for the meantime.

On an old iPhone 4s (iOS 9.3.6) the Apple ID was still stored under iTunes & App Store (I don't know if it is required to use a device which was already linked to this Apple ID). I also entered the same Apple ID under iCloud to activate iCloud for this Apple ID. I then entered my phone number under iCloud > Apple ID > Contact information (confirmed by code from SMS). Entering an additional email adress was at this stage not possible. Thereafter, under iCloud > Apple ID > Password & Security, the two-factor authentication could be enabled for the same phone number (eventually an unlock code has to be set prior under Settings). I had to confirm the activation via the code sent by SMS. Logging in to icloud.com was then possible again and I was able to update all account information.

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Appuals
appuals.com › home › apple › mac
How to Fix Issues Resetting Apple ID Security Questions
July 22, 2021 - If you are seeing this ‘Cannot Reset Apple ID Security Questions’ message means that you didn’t provide the correct details to prove who you are. This
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Tenorshare
tenorshare.com › apple-id › apple-id-cannot-reset-security-questions.html
Apple ID Cannot Reset Security Questions? How to Fix Now
September 19, 2025 - Security questions can be changed and reset at any time whether you remember the Apple ID password or not. But you have to provide some information to verify your identity.
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CISO Portal
ciso-portal.com › ciso portal › cyber attack › fix "we don’t have sufficient information to reset your security questions"
Fix "We Don’t Have Sufficient Information To Reset Your Security Questions" - CISO Portal
December 24, 2020 - You can now select new security questions. Afterward, provide the answers. Select Update. However, things will get a bit tricky if you cannot verify your identity. In that case, you may get the error message ‘we don’t have sufficient information to reset your security questions.’
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TunesKit
tuneskit.com › unlock-ios › cant-reset-apple-id-security-questions.html
Can't Reset Apple ID Security Questions? - 4 Solutions
Therefore, you are suggested to set questions that are simple for you to memorize but hard for others to guess. When you forget the security questions, you can reset them through the website of Apple ID.
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Apple Support
support.apple.com › en-us › 102349
Change your Apple Account security questions - Apple Support
It’s very important to remember the answers to your security questions to avoid being locked out of your account. And make sure that you add and verify your rescue email address. If you forget the answers to your security questions, you’ll need a rescue email address to help you reset them.
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MacKeeper
mackeeper.com › blog › security › apple security questions
Apple Security Questions: How to Reset Them if You Forgot?
August 26, 2025 - You can typically do this with a photo ID, such as your passport—and not providing sufficient information could contribute to being unable to change your security questions for Apple ID.
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Apple Developer
developer.apple.com › forums › thread › 678173
Reset the security questions. | Apple Developer Forums
Seriously, what?Did anyone think that one through?) Then I reset my password in the hope that would help, and now if I try resetting the questions I get 'Cannot Reset Security Questions - We don’t have sufficient information to reset your security questions'. So don't do this.
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MagFone
magfone.com › unlock-ios › reset-apple-id-security-questions.html
How to Reset Apple ID Security Questions If Forgotten [Latest]
How to reset Apple security questions without sufficient information? A: If you don't have enough information to reset your security questions, Apple Support can offer alternatives based on your account details.