Is it still “free returns” if you have to travel a half hour to return something?
You could argue that this could be acceptable for products that you just change your mind about but we’re talking about defective items or products with vague descriptions and photos from companies with too many consonants and vowels.
In NYC, even a mile can take 15 minutes but it’s even worse than that. Amazon is only showing one Amazon Hub Locker 13 miles away which is about an hour drive each way.
Even the Staples locations available are not the closest ones and at least a 1/2 hour drive one way.
There’s even an Amazon Locker directly in the lobby of my building but this one doesn’t accept returns.
How long can this last before there’s blowback? I’ve already started purchasing from other sources.