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Amazon
aboutamazon.com › news › operations › free-returns-with-no-box-tape-or-label-needed
Amazon offers free returns with no box, tape, or label needed
July 5, 2019 - More than 550 Whole Foods Market locations and Amazon stores—including Amazon Fresh and Amazon Go—have free return drop-offs for eligible items, with more locations being added all the time.
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Amazon
amazon.com › gp › help › customer › display.html
Return a Package at an Amazon Pickup Location - Amazon Customer Service
If your return package is eligible, you'll see the option to return it at an Amazon pickup location in our Returns Center. If you select this option, you can choose one of the locations presented to you based on your address.
Discussions

Amazon Returns - Sometimes No Free option For UPS Store Drop-off
It has to do with return reason. When selecting "I no longer need this item" there was a fee but when selecting "inaccurate website description" it was free. More on reddit.com
🌐 r/amazonprime
33
22
January 3, 2022
Anyone else having issues with free Amazon returns saying to go to Newark?
Cancel the return, redo the return but this time select the item was defective. More on reddit.com
🌐 r/AskNYC
19
6
November 26, 2020
Amazon charging Prime members 6.99 to return items to UPS Dropoff points
This has been going on for awhile near me as well. I live in a smaller area and the closest UPS store is 45 minutes away. If it tries to charge me for a return I back up and select defective and it will then give you the drop off return label for free. Sucks but I'm not driving 45 minutes to return at a UPS store when Amazon advertises free returns. More on reddit.com
🌐 r/amazonprime
73
51
April 3, 2023
UPS store drop-off / Amazon return
In this case it will very difficult to get the item returned as if you request Amazon for UPS pick-up they will charge you for it depending on the value of item. I can only suggest that try to get a pick up at your place and explain the customer support for the return fee waiver and get it refunded too. As it their problem not yours that they have limited options available for returns. More on reddit.com
🌐 r/amazonprime
5
1
February 17, 2023
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Kohl's
kohls.com › feature › amazon.jsp
Amazon Returns at Kohl's Stores | Kohl's
Bring the item(s) you’re returning to a participating Kohl’s store and show the QR code to a Kohl’s associate at The Return Drop @KOHL’S™ location in store 5. Kohl’s will pack, label and ship your return for free Amazon Returns are accepted at all Kohl’s stores (excluding Anchorage, Alaska).
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Business Insider
businessinsider.com › business insider › retail › tech › need to return an amazon purchase? the ecommerce giant has doubled its return options.
Need to return an Amazon purchase? The ecommerce giant has doubled its return options.
February 22, 2024 - All you need is a QR code, and workers will package and label the item for you at no extra cost. ... Some Whole Foods locations accept unpackaged and unlabeled returns, Amazon says, using the same system as other free dropoffs.
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Whole Foods Market
wholefoodsmarket.com › amazon › in-store-pickup-and-returns
Free In-Store Amazon Pickup and Returns | Whole Foods Market
1: Go to your Amazon account to start return(s). 2: Choose Whole Foods Dropoff. 3: Bring the item(s) to your nearest Whole Foods Market store and go to the Customer Service desk or Amazon Counter— no box or label needed.
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Newsweek
newsweek.com › shopping
Amazon’s Return Policy Changed: What To Know - Newsweek
November 17, 2025 - Alex Beene, a financial literacy instructor for the University of Tennessee at Martin, told Newsweek: "Amazon's policy is straightforward: most items purchased from November 1 through December 31 qualify for free returns and exchanges through January 31, 2026. For shoppers, it provides additional security that gifting decisions can be changed without having the sense of urgency of having to start a return immediately following the holiday. For Amazon and other retailers that offer this extension, the refund policy not only builds brand loyalty, but also helps them spread returns over a longer period of time and not be swamped with items and customers in the days following a holiday."
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Amazon
aboutamazon.com › news › retail › whole-foods-amazon-returns
How to make an Amazon return at Whole Foods Market in 5 simple steps
January 10, 2025 - Or, many locations have a self-service kiosk next to the Pickup & Return desk. The kiosk will prompt you to scan the QR code, answer a few questions, attach the label, then drop the item in the designated bin.
Find elsewhere
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Reddit
reddit.com › r/amazonprime › amazon returns - sometimes no free option for ups store drop-off
r/amazonprime on Reddit: Amazon Returns - Sometimes No Free option For UPS Store Drop-off
January 3, 2022 -

Prime member here. Most times my free Amazon returns have the options of both the UPS Store drop-off and my local locker (both free) but occasionally those options do not appear. 4 of the 5 items I am returning gave the option for UPS Store drop-off but the 5th did not. Options for the 5th item are Amazon Store (2 hours away round trip, not an option), UPS drop-off (a big mailbox in a parking lot, $5.99) or UPS pickup ($11.99). Could someone please explain why this occurs? Yes, the local locker might be full but I cannot think of a single reason why UPS store would not be an option.

I worked it out with a 10 minute callback from customer service who agreed to send me a prepaid label but this is the second or third time I had to spend time on the phone to make what should be a free return. Anyone know why this is occurring?

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Quora
quora.com › Can-I-drop-off-Amazon-returns-at-a-UPS-access-point
Can I drop off Amazon returns at a UPS access point? - Quora
Depending on the reason for the return, the cost to send it will either be free or for a fee. That being said, the choices you have are usually to drop it off at Whole Foods, Kohls,...
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CNET
cnet.com › home › every way to return amazon orders for free
Every Way to Return Amazon Orders for Free - CNET
March 22, 2025 - However, you should not that Amazon ... be present when UPS picks up your package. Sarah Tew/CNET · If you live near an Amazon store -- Amazon Fresh or Amazon Go -- you can drop off your return there....
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Digital Commerce 360
digitalcommerce360.com › home › amazon will charge for some ups returns, warn customers about frequently returned items
Amazon will charge for some UPS returns, warn customers about frequently returned items
April 14, 2023 - Amazon customers returning to UPS stores will be charged $1 if there is a Kohl's, Whole Foods, or Amazon Fresh store closer to their address.
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Lifehacker
lifehacker.com › home › tech
These Stores Will Box Your Amazon Returns for Free | Lifehacker
June 9, 2025 - Don’t take money out of your refund if you can avoid it. ... Amazon: No box required, no label required, since you’ll be dropping it off at an Amazon store (no extra shipping cost)
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Reddit
reddit.com › r/asknyc › anyone else having issues with free amazon returns saying to go to newark?
r/AskNYC on Reddit: Anyone else having issues with free Amazon returns saying to go to Newark?
November 26, 2020 -

I'll start by saying I've lived in Brooklyn, suburbs NJ, and now Manhattan within the last year. I've never had an issue with return location options. UPS Store, USPS, Fedex, Amazon Bookstore, Whole Foods - all have been great options for me. Until now living in Manhattan. To top it off, before working from home I worked in Manhattan and would return stuff all the time here. No matter what I do currently Amazon insists the only places I can drop off for free are some Kohls in Newark and sometimes 1 random fucking Amazon locker in Newark. I have no idea why! Amazon customer service has been able to offer me other options for free when I talk to them but I don't understand why it's gotten so hard to return things. It feels like an error because it's so absurd that it's telling me to go to different state and city and doesn't even show options for Brooklyn or Queens.

Is this happening to anyone else? I know this is a totally random rant I just really want to know If i'm not the only one.

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UPS
ups.com › us › en › business-solutions › pickup-dropoff-options
Pickup and Drop-Offs | UPS - United States
Fill out your preferred pickup times and driver instructions, if applicable. Click "Save." We have many convenient locations where you can drop off your packages at no additional cost.
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Quora
quora.com › Why-won-t-Amazon-give-me-an-option-for-UPS-to-pickup-my-package-I-m-trying-to-return-something-but-don-t-feel-like-driving-or-walking-to-a-UPS-store
Why won’t Amazon give me an option for UPS to pickup my package? I’m trying to return something, but don’t feel like driving or walking to a UPS store. - Quora
Answer (1 of 3): Amazon no longer pays for return shipping, allowing customers to return merchandise using UPS, FedEx, DHL, and other shipping companies free of charge. If you use UPS, you will be charged a minimum of $7.99 to ship the package ...
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CNET
cnet.com › tech › prime day regrets? my secret to returning amazon items for free
Prime Day Regrets? My Secret to Returning Amazon Items for Free - CNET
July 13, 2025 - Kohl's and Staples locations across the US accept Amazon returns at no cost. Just choose one of these retailers as your drop-off spot when initiating your return. You'll receive a QR code to show in-store and there's no need to repackage the item.
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Yelp
yelp.com › local services › amazon drop off 10010
TOP 10 BEST Amazon Drop Off 10010 in New York, NY - Updated 2025 - Yelp
"I dropped off a (pre-paid) package yesterday and the young woman working there was very pleasant..." more ... "Had a great experience dropping off a package today and getting a receipt -- there was only one..." more ... "just dropping off packages with labels to UPS not have to stay on the same line for amazon returns..." more
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Amazon
amazon.com › gp › help › customer › display.html
Amazon Return Policy - Amazon Customer Service
Items shipped from Amazon.com, including Amazon Resale, can be returned within 30 days of delivery, with some exceptions: For most Amazon Global Store returns, you will be provided with a pre-paid UPS return label which allows you to return the item(s) to any UPS drop-off point located across ...
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Staples
staples.com › stores › services › amazonreturns
Amazon Returns | Staples
Let Staples take care of your Amazon returns. Drop off in the store and we’ll pack and ship them for you!