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Amazon
amazon.com › gp › help › customer › display.html
Amazon Return Policy - Amazon Customer Service
While returns are generally free, certain situations or item conditions may incur fees.
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Reddit
reddit.com › r/bapcsalescanada › [meta]returns to amazon are not free unless you mark the item as defective
r/bapcsalescanada on Reddit: [Meta]Returns to amazon are NOT free unless you mark the item as defective
May 23, 2017 -

I've never seen this issue addressed in any post or comment before.

Free returns only applies to certain products like clothes and accessories. Otherwise, returning an item in any condition will incur a return shipping cost. For me it was around $10.

I am surprised that the common belief is that amazon will always refund buyers in full when they receive the package shipped at their cost.

Yes, you could also just say it doesnt work, even if you never used it.

Thoughts or experiences?

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CNET
cnet.com › tech › services & software › online › online services › amazon prime day regrets? how to return amazon purchases free
Amazon Prime Day Regrets? How to Return Amazon Purchases Free - CNET
October 7, 2025 - If possible, Amazon and third-party sellers want to resell the merchandise (like through Amazon Warehouse Deals), so they'll check your items against your justification once the package is received. Some reasons for returns qualify for free shipping and some do not.
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Amazon
amazon.com › b
Amazon.com: : All Departments
Most items sold or fulfilled by Amazon are eligible for Free Returns. Some third party sellers that fulfill their own orders may provide Free Returns. Look for “Free Returns” badge next to the price to confirm item eligibility. Learn more about Return Shipping cost.
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Be Clever With Your Cash
becleverwithyourcash.com › how-to-get-free-amazon-returns
How to get free Amazon returns - Be Clever With Your Cash
July 15, 2025 - You can also get a free return and full refund if an item has arrived after it’s estimated despatch time. This is a really useful one. I think lots of people shop on Amazon for the fast delivery, often when they’ve left something to the last minute. And if a delay means you get something too late, then it’s worth returning the items and getting the full refund. But what if it’s not damaged and arrived on time? Well, there are alternatives reasons you can choose, including the following:
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AMZ PREP
amzprep.com › amazon-return-reasons
Top 10 Amazon Return Reasons And How To Avoid Them As A Seller - AMZ Prep
November 12, 2025 - Size-related returns are Amazon’s second biggest free shipping reason.
Address   9 Van Der Graaf Ct, L6T 5E5, 1st fl UNIT 1,
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Amazon
sellercentral.amazon.com › seller-forums › discussions › t › 0b3bd7c6-1d89-4495-a5d1-3cd6727838f4
Customer return reasons
If the seller sent the wrong item, the seller pays the return shipping and sometimes in the wisdom of the Amazon helper, an automatic refund without a return is given. If the buyer admitted he ordered the wrong item, the shipping is on him/her. And that is a fact all buyers know very well. ... The reason this happens is that customers know choosing "wrong product sent" means free return shipping...
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Amazon
aboutamazon.com › news › operations › free-returns-with-no-box-tape-or-label-needed
Amazon offers free returns with no box, tape, or label needed
July 5, 2019 - Amazon offers a variety of ways to make a return, and 4 out of 5 customers in the U.S. have a return drop-off point within five miles of their home. Free, no-box returns are available at many Amazon, Whole Foods Market, Kohl’s, Staples, and UPS Store locations.
Find elsewhere
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Quora
quora.com › Is-it-true-that-Amazon-offers-free-returns-and-full-refunds-for-any-disliked-purchases
Is it true that Amazon offers free returns and full refunds for any disliked purchases? - Quora
Answer: Amazon no longer offers free returns if you use UPS, FedEx, etc. If you have a Kohl’s or Whole Foods near you, you can drop the return there, providing you have a newer phone and the bar code blurb scans as it should. If not, you must pay UPS or the shipper you choose to use to return the...
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Amazon
amazon.com › gp › help › customer › display.html
Return Items You Ordered - Amazon Customer Service
When you request a return, you'll find a box where you can describe any issues or reasons why you're returning the item. Make sure to leave accurate, detailed, and complete information so we can improve your customer experience.
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EcomCrew
ecomcrew.com › amazon-returns
The Seller’s Complete Guide to Amazon Returns
May 5, 2024 - For obvious reasons, returns marked with reasons based on the customer’s preference, such as “No longer needed” will be at the customer’s expense. What you want to watch out for are returns marked with damage-related reasons, as Amazon ...
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Amazon
sellercentral.amazon.com › seller-forums › discussions › t › 084b3842-907b-495b-85f7-717e34f6416e
Confused about Free Returns
Whether you are an Amazon vendor or seller, you are required to accept free returns. Thanks for visiting the seller forums. Susan ... According to the FAQs I've read, sellers can deduct the cost of return shipping from a refund for "buyer-fault" returns if their Free Returns Program setting is set to "I want to offer Free Returns for none of my items."
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Money
money.com › shopping › deals
Amazon Is Offering Free Returns on Millions of Items During the Holidays. Here's How to Take Advantage
May 17, 2024 - To start your free return, head to the "Your Orders" page on Amazon.com or the Amazon app. Select the item you want to return, and then click on the reason you’re returning it (any reason qualifies for free returns).
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Amazon
sellercentral.amazon.com › seller-forums › discussions › t › 730fbc24-924d-4bf9-92a5-c94c5f2a39f9
Return Reason Codes for Prepaid Returns
For your reference, I am attaching ... items. Free Returns on Fashion Items: We offer free returns on some fashion items including clothes, shoes, handbags, jewelry, and watches....
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Money
money.com › business › retail
Amazon Has a New Return Fee. Here's How to Get Free Returns | Money
January 10, 2024 - Customers returning smaller packages will still have the option to make free returns at Amazon Locker or Amazon Hub Counter locations. On Reddit, commenters noted that Amazon waives fees for UPS drop-off returns (at UPS stores and Access Point locations) if you select certain reasons for your return — for example, if the item is defective or inaccurately described in the listing.
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Reddit
reddit.com › r/amazonprime › it now costs $7.99 to do an amazon return? i have prime and items were fba.
r/amazonprime on Reddit: It now costs $7.99 to do an Amazon return? I have Prime and items were FBA.
January 15, 2025 - It depends on the reason for the return. ... FBA items do not necessary come with free returns, they are sold by a 3rd party and they may have to pay costs of returns thus passing them on to their buyer , Unless Amazon miss ships, thus amazons fault, you may not be able to get a free return for a reason outside of amazons control.
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Amazon
sellercentral-europe.amazon.com › seller-forums › discussions › t › 103f6b1f32f2737214e95d7874ffef62
Buyers selecting incorrect return reason to get free returns
Its another where the system detects reason for return and decides whether the seller can deduct the postage costs. However u can still deduct the costs saying its not arrived in an unused condition. taking pictures of how you receive the product. Its another known area where a competitor will get there friends to keep ordering and returning the order. ... You can reduce the return label cost off the refund (assuming its not clothing or another category with free returns)
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Chain Store Age
chainstoreage.com › amazon-offers-free-returns-no-packaging-required
Amazon offers free returns — no packaging required | Chain Store Age
January 3, 2025 - The company offers free returns on most items delivered in the United States, with a “Free Returns” badge under the price in a product’s online listing confirming it is a qualifying item.