Hi Judy Petruskie

Welcome to Microsoft Community.

Based on your description, I understand that you were unable to log in to your account at Truist Bank, and when you set up a new account to try to log in, you still encountered a similar rejection prompt, and I understand exactly how you feel!

(1) May I ask that you able to open other websites with Edge browser open?

(2) May I ask that your computer's network connectivity normal?

Allow me to explain to you that in cases where you have ensured that your username and password are correct, it is usually due to the fact that the servers on Truist Bank's website are not in proper working order or the ports have been temporarily closed that you receive a similar message.

You can try other computers and cell phones to try logging into the Truist Bank website to see if the same problem occurs. If so, we can be more certain that the problem is due to the bank's web server, and you will need to contact Truist Bank to inquire about the cause or if they have changed to a new domain (website).

In addition to this, if your Edge browser is not opening other websites, you can try the following steps:

Option 1: Try to open the website in private mode and login.

Open Edge browser -> click “...” in the upper right corner. button -> Select “New InPrivate window” -> Try to open the bank's website again in private mode and login.

Option 2: Please try to reset your Edge browser.

 Disclaimer: Your browser automatically saves temporary internet files to help pages load faster. Clearing this cache will sometimes fix page display problems. Please back up all your personal files first, such as Favorites, to ensure you do not lose data.

Open your Edge browser -> Click on the “...” button in the upper right corner -> Choose button -> Select “Settings” -> Select “Reset settings” on the left sidebar -> Click on “Restore settings to their default values” and execute it.

Please note: If you are able to open other websites that require you to log in, e.g. Bing, Youtube, etc., it means that our network and browser are working properly.

In this case, the problem is the same as the one I described above, so it is only possible that it is caused by the server of the bank's website. However, it is also possible that it is a temporary maintenance so that it is not accessible for the time being. You can check whether the bank has issued a similar announcement or call the bank to inquire.

I sincerely hope that the above solution will solve your problem. Please feel free to contact me if you have any problems or still can't solve them. Please feel free to contact me if you have any problems or still can't solve them. (Photos related to the question would be great!) .

I look forward to hearing back from you.

Best Regards

Arthur Sheng | Microsoft Community Support Specialist