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Hi dkgraham,
Thank you for posting in Microsoft Community.
Please paraphrase this sentence. Based on the description you posted, you have an issue with Surface Pro7+ wherein you want to change the security question on your account.
To change your security questions on your Surface Pro 7+, you will need to follow these steps:
- Go to the Microsoft account security page by visiting account.microsoft.com/security.
- Sign into your Microsoft account.
- Click on the "Security questions" option.
- You will be prompted to answer your current security question. If you cannot remember it, click on the "I don't remember my answer" option.
- Follow the prompts to verify your identity using other methods such as email or phone number.
- Once you have verified your identity, you can then change your security questions.
Another option is to change the security question.
- Go to Settings.
- Click on Accounts.
- Select Sign-in options.
- Click on Update your security questions under the Password section.
- Answer the security questions that you set up.
- Enter your new password.
I hope this helps resolve your issue. Let me know if you have any further questions or concerns.
Kind regards,
Christopher.
Following the suggestion allows for password reset, not resetting security questions. I had to do some searching in old family photos to find my answer. Thanks
I had to reset my laptop for personal reasons. I think my laptop was on windows 10 when I reset it, and I was forced to set security questions so I picked the 3 questions and typed in random answers because I plan to remove/delete them after the setup. However I forgot to do that and updated my laptop to windows 11 home. When I go to settings > accounts > sign-in options > password I dont see the option to remove/delete the security questions. Instead it says "You're all set up" with a "Change" button beside it. I pressed on the change button and after tying my current password I was led to a page that only showed "New password" "Confirm password" and "Password hint". In other words it only lets me change my password and set a hint (take note hint is different from security questions) and I really want to delete/remove them. Do you know why this is happening and what I should do?
Additional info: I'm using a local account after resetting my laptop, and I'm not signed into microsoft
Hi ,
Yes, you have changed and added security information, it will be updated immediately, since it is a Microsoft account.
You can also do it online if you are looking for it
https://support.microsoft.com/en-us/account-bil....
Hope this helps.
If you find the answer helpful, please mark it as an answer.
Independent Advisor - Community
Thanks
If a used PC and when you first started it you were not given the Set Up win options but it booted up then you need to reset the device