Videos
Hi dkgraham,
Thank you for posting in Microsoft Community.
Please paraphrase this sentence. Based on the description you posted, you have an issue with Surface Pro7+ wherein you want to change the security question on your account.
To change your security questions on your Surface Pro 7+, you will need to follow these steps:
- Go to the Microsoft account security page by visiting account.microsoft.com/security.
- Sign into your Microsoft account.
- Click on the "Security questions" option.
- You will be prompted to answer your current security question. If you cannot remember it, click on the "I don't remember my answer" option.
- Follow the prompts to verify your identity using other methods such as email or phone number.
- Once you have verified your identity, you can then change your security questions.
Another option is to change the security question.
- Go to Settings.
- Click on Accounts.
- Select Sign-in options.
- Click on Update your security questions under the Password section.
- Answer the security questions that you set up.
- Enter your new password.
I hope this helps resolve your issue. Let me know if you have any further questions or concerns.
Kind regards,
Christopher.
Christopher,
Following your suggestion, it seems this allows for a password reset.
For now, I'll work my brain for the answer to my security question!
Thank You!
I had to reset my laptop for personal reasons. I think my laptop was on windows 10 when I reset it, and I was forced to set security questions so I picked the 3 questions and typed in random answers because I plan to remove/delete them after the setup. However I forgot to do that and updated my laptop to windows 11 home. When I go to settings > accounts > sign-in options > password I dont see the option to remove/delete the security questions. Instead it says "You're all set up" with a "Change" button beside it. I pressed on the change button and after tying my current password I was led to a page that only showed "New password" "Confirm password" and "Password hint". In other words it only lets me change my password and set a hint (take note hint is different from security questions) and I really want to delete/remove them. Do you know why this is happening and what I should do?
Additional info: I'm using a local account after resetting my laptop, and I'm not signed into microsoft
Hi ,
Yes, you have changed and added security information, it will be updated immediately, since it is a Microsoft account.
You can also do it online if you are looking for it
https://support.microsoft.com/en-us/account-bil....
Hope this helps.
If you find the answer helpful, please mark it as an answer.
Independent Advisor - Community
Thanks
If a used PC and when you first started it you were not given the Set Up win options but it booted up then you need to reset the device