OtterBox

Looking for advice because the avenues are being exhausted.

My GF's Otterbox Defender case broke. She really likes their cases because her job is pretty active and a good case is essential. She's quickly losing patience with Otterbox though.

If you go to their webpage to submit a warranty claim her case isn't even listed. The case is listed in their store, but not on the warranty page. So we try to submit via their contact us link. Well to do so they require an order number. While you can select Amazon (where she got it) as a vendor, they won't accept her order number as valid (I'm guessing it's not in their store format). So we try calling. Except their call center is closed down due to COVID. Okay how about e-mail? Well CS doesn't have a listed e-mail and we tried the standby of identifying their e-mail format and submitting that way. No luck, bounce back.

Has anyone had a similar experience and how, just how, did you get a hold of a human being? At this point I had better luck with CenturyLink than Otterbox, which is sad.