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Hi I need a big help....I wanted to log in with my Apple ID on my new MacBook, but I forgot the password and insert it wrong couple of times.
After that I tried to reset my password follow all of the instructions and at the end I got massage < your Apple ID is locked for security reasons we will send u the information about changing your password in about 24h once we verify that's u. >
Its now 40h later from the 1st massage and I didn't get shit.
I try to called apple support he just told me to do exactly what I did 7times before... after all that he told me to wait for the email "that I'm about to get"
I also tried iForgot, apple website that u can provide them with the information like your debit card that u are using to pay for iCloud and iTunes, u also get a code to your phone number and email and.....
I have all the information but I can't do shit. I'm also logged in my Apple ID on my iPhone but I can't do nothing with it.
Im really lost cuz I need to get in my account ASAP. So if anyone had similar problems pls help.
Thank you all so much for the help.
I was on my Mac this evening and randomly got a prompt that my Apple ID was locked for security reasons. I quickly checked my other Apple devices and everything was locked on those as well. I couldn't even use my AirPods.
I use 2FA and didn't see any unusual prompts or login attempts anywhere, so I contacted Apple support before going through the process of resetting my password — just to be safe. While on the phone, I was able to reset my password on my Mac, after which I recovered my account and got back into all of my devices.
However, Apple couldn't tell me why my Apple ID got locked. I asked if anyone attempted to access my account and the rep said they couldn't really see that. He then suggested that, if I was concerned about it, I could check my device list for unknown devices. So, I did and there was nothing there.
Any one else ever had their Apple ID randomly locked like this? I just want to make sure there's nothing else I should be doing on my end to secure my account.