I've had this problem before but it'd normally resolve itself the next day and didn't happen too often. But the past 2 weeks, I've only had the app actually play music TWICE and I use it everyday to and from work!

Basically, the app opens fine and you can navigate just as normal until you want to play anything - streaming or download, wifi or data - then it just doesn't play! The app responds to your touch but no matter what song you pick or how many times you click play, nothing happens! I even tried to use Alexa to play the music, she responds, says she'll play the song and then just... nothing! I've cleared the cache and force closed the app several times as well as restarting my phone. None of these have worked in the slightest!

I know my next step is to clear data or re-install the app but I don't want to have to re-download all my songs! I've contacted Amazon customer service and they just said their technicians are aware of the issue and they want to resolve it. But no more info on what's wrong or when they might do so!

Anyone else have this issue? Anyone found any work-arounds? At this point I don't even know if clearing the data will help or not but I hate paying for a service I can't even use! Not even to listen to my OWN music!

Hey y'all,

I have an Amazon Music Unlimited family plan and for the past few days I have not been able to load albums, they get stuck on the loading screen and never pull up, however I have been able to go through the search bar and play songs individually. It went away for a day and everything was back to normal but now it's back to error. I've tried clearing cache via app manager (it gets stuck loading if I try to clear cache inside the app), force stopping the app multiple times, uninstalling and reinstalling and at this point I'm about to give up and maybe switch. Anybody got an idea what's going on or how to fix this?

Update: Found somewhat of a loophole until they fix it by asking the in app Alexa to play the albums.