I have multiple orders that have been pending for 21+ days, some over a month. I reached out to Amazon to cancel the orders and they said they no longer do so to ensure a good customer experience. Curious how long they are going to indefinitely hold up my items. Seems like they’re holding them hostage

I'm a new seller. My last three orders have been pending for 2 days now. The order before that was pending for about a day before eventually going through. These products are priced at over $1000. Just how unusual is this? My first sales were not pending for nearly this long.

Amazon support has told me that my orders are pending due to payment processing issues, and that I may cancel the orders within 3 days, but that it can take up to 21 days to process the payments. I really don't want my inventory to be tied up for up to 21 days. Will it reflect poorly on my stats if I cancel the orders at this point? Should I just be patient?

1. It says Awaiting payment verification, it’s already 4 days long. Is it ok?

2. Also there were 2 products ordered and one of them was already shipped 2 days ago and another one still unshipped. The one which is unshipped has in the column “Available (FBA)” - Reserved (all quantity which I actually have). These products arrived 13th of August. Shipment status “Receiving”. Last updated in the same day as arrived. Units located 698 out of 700.

So the questions are:

What is “Reserved” actually means? I guess that’s why it still unshipped for that one order.

Why shipment still in receiving status and is it ok that it was updated such long term ago?

Thanks for your help!

Somewhat new to Amazon (2 months) have 73 open orders… Is this concerning? Or completely normal?

I am a new seller, started in July. I have 80 total orders, with 62 of them pending, for as long as 4 weeks. 12 of the 62 are over 3 weeks old. All of these orders are of items from shipments nearing a month in received status. All the item counts are correct and no problems with the shipments. I can't imagine a buyer is still going to be wanting things they ordered a month ago. 2 of the 12 oldest orders are business customers so I doubt they don't have a verified payment option.

I reached out to support via chat today and the rep was useless. Pretty much wanted me to retype or explain in another way what i typed here. And also wanted order numbers, like can't they see my order numbers? If I can sort via ascending, I'm sure they can too. Was not impressed and finally gave up.

Is it normal to have orders pending over a month? I feel like this is just tying up my inventory. If someone's payment is not verified in a month why can't I cancel it? Or is something else going on? Any ideas?

Thanks in advance for any insight.

I don't know what's going in with Amazon but I have so many open orders majority are pending for 4 to 5 days saying "awaiting payment verification". It's hard to believe all these open orders are all awaiting payments.

Does anyone have any insight what's causing this? It's not like we're in holiday season.

Every order since March 11 has been stuck in DDP. No charges have been processed and customer service chat keeps giving the same cookie cutter response of "it's a fulfillment center issue; we are packaging your order", yet when customer service calls they have no idea what's going on and escalate the issue.

This never happened until March 11. There is nothing wrong with my card or funds in my bank account. Seems like Amazon is just not processing my payments and the orders are not going through, but they have no idea how to fix it.

Hi,

I’ve started selling for almost a month and have 14 sales. Last week I was excited to see that I had a sale as I look on my seller app but when I went to my laptop I saw it was pending. It’s been there for 6 days now. I’m in Canada so it’s very slow which I expected.

Today I looked on my phone app and saw I sold something else. I was reluctant to get excited for another sale and went to my laptop to check and sure enough another pending order.

I’ve read that it could be a problem with a buyer’s credit card, or they ordered multiple items and one of those other items isn’t in stock so Amazon is waiting to fulfill or they are transferring the product to a warehouse closer to the customer. And then I read about competitors trying to tie up another seller’s inventory.

I sell in home and kitchen and the unit that was pending last week was sort of obscure and then yesterday I saw that the same product had been listed by another seller and then today another seller is on the same ASIN. The product they are selling is going for twice as much as I was listing it for. I price my products competitively and no one else was selling the exact same products as I was so I had the listing to myself. I hate to say it but now I’m suspicious.

If they are trying to tie up my inventory, I only have 15 items left in my storefront and another 25 have been tied up at the warehouse since March 24 waiting to be processed. I do not have multiple items of one product since they are obscure and bought them on the fly.

On my seller app, it says units sold. If an item is pending and the person actually did buy it but ordered another item that isn’t in stock and they have to wait, would this be reflected when it says “units sold” as an actual sale where their credit card has processed? Or is this the same as someone tries to buy something and their card is maxed out meaning it see it’s as sold but it’s really not?

I’m just really hoping it’s not another competitor playing games. Just really discouraged right now even though I have prior selling experience but not giving up. This makes selling on eBay look like a day at the park.

So I have 6 open orders, most of which I referred customers farther away from my Facebook marketplace to buy on my Amazon. And I noticed that everyone that has purchase (6 open orders - 1 that is already 2 weeks old) has a status of PENDING "AWAITING PAYMENT." I'm starting to think that it may be a issue on mym end potentially? If so, perhaps what may be the problem, please let me know!

6 orders, one that was only 5 hours ago, couple a few days ago, and 2 around week+ ago

Thanks!

NEW: contacted amazon and they were a great help clearly, they just told me to wait 21 days didn't answer my question and he left chat...

UPDATE (ORDERS FUFILLED): so after 100s of back and forth, amazon support was completely useless, I'm pretty sure I figure the problem out myself. I made an order for my own product and called amazon buyer support about the issue. They said the item has not shipped yet and they haven't initiated a charge (finally something I can go off of). Amazon seller support said that the payment methods are simply not working (doesn't make sense, have 20 failed orders), so I realized there was a FC transfer that was about 4 days and matched with what the amazon buyer support said. Ended up waiting it out and all orders fulfilled.

And lmao, the sent my shit to Alberta then sent it back to Ontario (where I sent it from)

TL:DR; just wait, resolved itself, payments processing due to fc transfers

So I ordered a pair of shoes on the 27th while it was on sale for $34.99. Its shipped and sold by Amazon but the estimated delivery date been updated at least 3 times so far, and it was updated to be scheduled for delivery for the 9th and that's tomorrow and my shoes still have not been shipped yet and have not got any delays in shipping or anything and my payment is not pending, but those shoes are now $99 and just wondering if they are trying to get me to cancel the order and re-order it or has anyone ever contacted Amazon about their shipping? I have bought few other things that was sold and shipped by Amazon and after the 27th and everything else has been shipped

I am having a lot of orders, most over the last 4 days, sitting as Pending Payment. This does happen sometimes, but to happen on most is strange. They sit like this for days before processing. Anyone else seeing this?

I have about 70 orders pending. Most from the past few days, but some from as early as March 8th (around 15 from the 8th-10th). All of these items are FBA and I have in stock. It says "payment pending" and "unshipped". This makes no sense. I called AZ but the Filipino support people were useless as always. I'm quite concerned. This happening to anyone else? What do I do?

Hello, today I woke up to an email from amazon telling me my account has been locked and my orders have been placed on hold.

When I try to log in on the app it asks for the billing address and a billing statement which I don’t feel comfortable giving to a company.

So I called Amazon and they submit a request to unlock my account, to my understanding it takes 24 hours or under for them to look at my account and get back to me, and once my account is unlocked the hold on my orders will be lifted.

The thing I’m most worried about not getting is the legend of Zelda tears of the kingdom pro controller because it’s very hard to pre order them and I don’t want to pay 140-300 dollars for one on eBay.

The person at Amazon who I spoke with Told me that once they email or text me back I won’t have to send them a billing statement I will only have to provide the last 4 digits and the expiration date of the card used.

But what I want to know is:

Is it most likely I’ll get my account back?

Is it likely my orders (especially the pro controller) will still be there?

And finally, did they person at Amazon lie to me when they told me that once they email or text me back I won’t have to send them a billing statement I will only have to provide the last 4 digits and the expiration date of the card used?

Thank you for all your help in advance and I hope to hear from people soon. I’m sorry about bothering all of you and wasting your time, I just really really don’t want to lose my pre-order on such a hard limited time item to obtain.

Hello everyone. I had two Amazon orders that I cancelled. I used my Chime debit card for payment. After initially submitting the Amazon orders the order amounts were withdrawn from my debit card within minutes, but for each order I ended up cancelling the order the same day but the transactions are still showing as pending. One order was submitted and cancelled on the 14th and the other order submitted and cancelled on the 15th. Both of the amounts show as pending on my account , Amzn Mktp Us -$13.19 and -$32.75. How long does it usually take for a pending transaction to go back onto my account?

Hi, what does pending order mean for fbm sellers? Does it mean the payment hasn't gone through yet? Do I have to wait for the order to change status to unshipped?