I'm trying to regain access to my account, but can't seem to provide the necessary information to reset my password. I've seen several people allude to account recovery as a last resort, and link to this article: https://support.apple.com/en-gb/118574

However, nowhere in the article does it actually say how to start the process of account recovery, nor do any other answers on forums etc. Can someone please let me know how to actually start the process

My husband and I recently started a new family plan that has 4 lines. One for him, one for me, one for my brother in law and one for my mother in law. My mother in law wasn’t ready to join the plan right away so we were assigned a random phone number to this 4th line. I decided to create an Apple ID for my minor daughter and use it to log on to the line and use the place holder number to create the account.

Finally, months later my mother in law decides she is ready to join our plan. She lives about 2 hours away from us so we gave her the phone during a visit and being the sloooow decision maker she is, she decided to just take the phone with her instead of us going to Apple or our carrier store to get her switched over. We finally do a 3 way call to TMobile and get her number ported over to the phone on our plan. Great!

Not so fast. My minor daughter’s Apple ID was used on the phone. I cant log out of it without a password since the account belongs to a minor. I try to reset the password and it keeps offering to send a verification code to the OLD number that we no longer have access to.

I started the account recovery process but they never called. Does my mother in law using the phone somehow cancel out the account recovery process? Do I have any other options?

Basically, the title.

I admit I am a very infrequent Apple user and I only have an iPad I bought some time in 2019. Back then I registered an Apple ID / iCloud account, but never really used it as I mostly use Google ecosystem.

Well, long story short, I logged out of this account on my iPad for the first time in 3 years and now when I am trying to log in again on the same device I am asked for a phone number with only last 2 digits shown. The problem is that I moved a few times and I have absolutely no idea what this number may be.

I have access to the e-mail, the account is registered to my legal name, I can look my apple ID up by using the name and e-mail, I remember my password (!), but I can't log into this account again because I don't remember the phone number and I can't find how to start the account recovery process - every time I try to go to some iforget... page, I end up with the same prompt for the phone number that I don't have with no other options suggested.

What should I do? Nothing really of value in that account, so I can probably just create a new one, but still... Am I missing something here?

Thanks!