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How do I get an exception to Apple’s awful refund policy?
App Store refund policy.
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App Store refund
I bought Freeletics on the App Store for $125. Their app description clearly states a 14 day money back guarantee. Twice. I tried it out and the app sucks so I requested a refund through Report a Problem from Apple within a few days. Since I requested a refund, I lost access to the app. Apple denied my refund twice saying that I’m “ineligible.” I’ve talked to a bunch of Apple specialists who all do the same thing - deny me and try to placate me by making a note of my complaint.
So now I have no shitty app and I’m out $125. Freeletics won’t give me access back because I requested a refund. Apple won’t give me a refund. I’d really just like my money back.
My current plan is just to keep messaging and calling Apple support to waste at least $125 of their time. I didn’t actually do that. It would be a huge waste of my own time. In my own pettiness, I’ve made sure to cancel all of my subscriptions through the App Store. From now on I’ll only use apps that let me handle a subscription from their websites. My credit card has better refund protection than Apple does.
Some clarifying information - Freeletics states twice in their app description that they offer a 14 day money back guarantee. You cannot access the pro features without purchasing. I made a refund request well within those 14 days. I told this to Apple. They didn’t care.
I am thinking about switching to iOS from Android and demoing an iPhone for 2 weeks.
Android has a 2 hour no questions asked refund policy. This lets me try out apps and ensure they actually do what I need without risk. The refund is near instant. Apple requires me to submit a problem and request a refund. There is no guarantee the refund request will be granted within 48 hours. I've already paid for an app that turned out to be garage. Luckily my refund request was granted.
I cant find concrete details on refund policy for apps. It feels like Apple is intentionally vague.
Is there a limit on the number of refunds per each Apple ID?
Have anybody actually ran into problems asking for refunds? Have any been denied?
My wife wants to buy either a macbook pro or air, but she has never before used one (always had windows laptops) Is it possible to return it if she simply doesnt like it? Is there something like 7 day return policy or something similar to hand it back without hassle?