Where can I find information about my repairs or AppleCare coverage?
Sign in to Apple Support to get information about current or recent repairs and check AppleCare coverage for each device associated with your Apple Account.
What’s the repair process? How much do repairs cost?
Our Genius Bar technician will inspect your product in the store and run any diagnostic tests necessary to determine the issue at no charge. If repairs are needed, they’ll provide an estimated turnaround time and any associated costs based on the issue and your warranty status or AppleCare coverage.
Is there a service guarantee?
We guarantee our service and replacement parts for 90 days or the remaining term of your Apple warranty or AppleCare plan, whichever is longer, as outlined in our Apple Repair Terms and Conditions. This is in addition to your rights provided by consumer law. Equipment that Apple provides as part of the repair or replacement service may contain new or previously used genuine Apple parts that have been tested and pass Apple functional requirements.
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Can I just walk into an Apple store for b… - Apple Community
Three weeks now Apple ignored express replacement
Apple Support 1.1 lets you schedule repair appointments at Apple Authorized Service Providers, not just Apple store Genius Bars.
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My 14 pro max express replacement order due to damage was made on Oct 22. Apple does not have any 14s available. There is no updates on when they will have them.
Ok, last time this occurred during Covid Apple called me and told me they were sending me a different model to make sure I didn’t have to wait until whenever they happened to get my model in stock.
This time I’ve had SIX chats and EIGHT calls, calls taking 45 minutes to an hour each. Nothing. Tough life is what I’m essentially hearing and refusal to do anything but tell me to keep calling back each day.
My repair status has NOTHING noted except that I submitted my express replacement request three weeks ago.
I don’t want a “better phone” I want a phone.
What in the hell has happened to Apple? The shortage is an Apple problem not a customer problem.
Not only I am dropping all my Apple Care coverage, 8 Apple products currently, I am actually contemplating exiting Apple ecosystem after 20 years.
I’ve heard that taking it to a store might be faster?